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Cleaning carried out during these sessions includes, amongst other tasks, the removal of graffiti, sanitising the vehicle’s floors and horizontal surfaces, and a thorough clean of the driver’s cabin.


“Because most buses are continually in service from first thing in the


morning until after midnight, especially in urban areas, it’s traditionally harder to keep a unit clean.”


Key to the successful implementation of this workflow plan is ensuring our team works together as a cohesive unit. In such time critical operations, it’s important that individual team members know what is expected of them – and when.


Alongside a thorough training programme for new recruits, each vehicle is checked at the end of each clean. Not only does this ensure all bases are covered before the bus or train is put back into service, it also gives team leaders the opportunity to identify areas where staff may need further training or support.


AUDITING AND CROSS-SECTOR


COLLABORATION As a business, Leadec is uniquely positioned in providing cleaning and facilities management expertise to a variety of sectors. Leadec originally comes from the automotive and manufacturing environment, and provides services along the complete value chain. Working within a sector as time- sensitive and results oriented as automotive manufacturing has enabled us to shape our best practice for bus and train operators.


For example, our stringent auditing process for buses and trains has been adopted from similar practice within car plants. We’re currently using an app for our transport clients which gives managers the chance to log examples of damage or poor cleanliness as they find them. The data gleamed from each auditing or inspection session is then uploaded to a dashboard, giving the team valuable, real-time insight into the overall state of each vehicle within the fleet.


Based around 20 key inspection areas, the app gives cleaning staff the chance to highlight potential red flags directly to the client – ultimately enabling them to take preventive action more efficiently.


It’s also important to take note of external auditing. The National Rail Passenger Survey is pivotal in determining a transport operator’s reputation and determined by customer feedback. Transport for London also audit the quality of clean achieved on the capital’s buses on a daily basis. Bus and train cleanliness usually becomes apparent to customers only when their expectations aren’t met, so it’s essential to ensure a robust system is in place to consistently deliver against scheduled tasks and manage any exceptions to the norm effectively. After all, your reputation may depend on it.


www.leadec-services.com/uk www.tomorrowscleaning.com TRANSPORT CLEANING | 41


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