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cleaning services. The sector is also under increasing pressure to provide accountability for, and safeguard, remote workers.


Coupled with tighter service level agreements, this means that ensuring cleaning staff are on-site as planned is critical. Modern time and attendance technology enables operations managers to verify attendance, and eliminates the need for paper timesheets, thereby streamlining payroll reporting. A massive reduction in the administrative burden of paper timesheets can result in substantial savings in payroll processing including the elimination of timesheet fraud, reduction in payroll overpayments, discrepancies, disputes and time spent on supervision.


KEEPING THINGS SIMPLE Exciting Internet of Things (IoT) technological innovations, from smart watches and other wearable technology to GPS-enabled shoes, will allow the concept of ‘Smart Facilities Management’ to become the standard. FM service providers using this workforce management technology will drive the sector forward by streamlining processes, encouraging higher levels of productivity and boosting long- term profitability in a way that most aggressive lowest bid/cost-cutting strategies simply can’t match.


Having full, real-time visibility of staff attendance and punctuality is key. Time and attendance data can be captured using either a landline/ mobile telephone or another workforce monitoring device. The data is then sent in real-time, so managers can get a clear picture of which staff are where, and when, receive immediate alerts for late arrivals, no-shows and early leavers, and act fast to minimise service disruption.


“Clients seek suppliers that offer better value for money, digital


innovations and accurate management information and analytics.”


Remote worker technology helps with many health and safety and compliance issues: Working Time Directive compliance, ensuring remote workers are kept safe, and evidence that Service Level Agreements (SLAs) are being met.


An integrated Workforce Management System will include scheduling, payroll and invoice reporting so that employees can be allocated,


pay rates assigned and payroll extracts can be produced. Seamless integration to existing rostering and payroll systems means that tailored reports can be created quickly and easily. The technology significantly reduces potential for fraud and time-keeping disputes as it enables Payroll Managers to compare actual hours worked against planned hours, therefore significantly reducing the chance of overpayments.


The cleaning and FM environment has become highly competitive. Decreasing margins has meant that service providers have had to adapt their proposition to deliver enhanced efficiencies as clients seek cleaning contractors that offer better value for money, innovative technology developments and accurate management information and analytics. The evolving demands of customers continue to motivate cleaning providers to evaluate, adapt and improve their proposition to meet new procurement criteria.


Ezitracker has an unrivalled track record in helping companies cut costs, improve operational efficiency, increase tender bid success rate, accurately measure contract profitability, and deliver a real competitive advantage.


www.ezitracker.com


www.tomorrowscleaning.com


SOFTWARE | 43


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