DESIGN FOR WELLBEING It is clear that patient experience and wellbeing have been the driving force of design at Salisbury’s new Breast Unit. By a process of collaboration and consultation, the design team has gained insight and empathy which is translated into design elements throughout the building. This is evident in the small touches that might not otherwise have come to light – the use of humour for example. “Each themed room has a door sign that incorporates a bird of that area,” says Penny. “Those include blue tits, and boobies – our research showed that humour is not inappropriate; in fact, it helps people get through. These touches help give people permission to find the humour in otherwise tense times.”
The unit’s Rose Room, used for prothesis fittings, draws its name and design inspiration from Edwardian lingerie pioneer Lady Duff Gordon, whose uber-feminine collections were displayed in luxury, boutique style. “This space is so important,” says Penny. “It doesn’t look or feel clinical. It’s a feminine space, only for women. People coming here may be feeling battered or bruised, their body shape changed. This space needs to feel safe and relaxed, somewhere they can feel comfortable again, not shy, and begin to feel at ease with post-surgery garments like swimwear.”
This non-clinical feel is evident throughout the unit. Designed around the patient journey and the process of same-day diagnosis, waiting areas feel non-clinical. There are spaces you can be comfortable sitting in a dressing gown, with quiet spaces, dignified, soothing and calm.
CO-DESIGN AT ITS BEST Much of the success of the design comes from the collaborative approach between designers, staff, suppliers and patients. “For me, the most exciting and memorable part of the project happens through co-designing, by having the opportunity to give patients and staff a meaningful and real role in designing spaces,” says Penny.
All ArtCare’s healthcare environment projects incorporate co-design. ArtCare receives an annual donation from the hospital’s charity, The Stars Appeal, to carry out its core work, with additional funds raised for specific projects. Jo Bott is a patient rep with the Stars Appeal. “At the age of 26 I heard the words ‘unfortunately it’s cancer’. I walked through a packed waiting room, into the corridor and tried to find my way to radiology. I had no choice but to cry in the waiting room. This dedicated new unit has changed all that. It provides a more comfortable and private space. It negates the need to move from department to department, constantly explaining who you are and why you are there.”
Members of staff also feel their input has made a difference. Sonnya Dabill explains: “I felt at ease to express my thoughts during the design team meetings. The new unit will be a place to breathe when patients feel anxious. For staff, it will be a light, airy environment to work in with fewer interruptions, unlike our old rooms that were at the centre of a busy corridor.”
www.altro.co.uk twitter.com/TContractFloors MAKEOVER OF THE MONTH | 17
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