report argued, organisations need to prepare for the decade of the ‘Never Normal’, a new era defined by fast changing shifts in cultural norms, societal values and behaviours. For FM providers this means new operating and resourcing models, more flexibility in their servicing agreements, and far greater agility in their supply chain.
Beyond this, our research amongst FM leaders pointed to a vision of smart cleaning which embraces innovative technology as a means to optimise cleaning performance and improve productivity. This technology will be accessed on a lease model, rather than through capital expenditure, to ensure service providers have full visibility and control on ongoing costs.
There was also a widely held belief that commercial models within FM need to evolve, with performance-based contracts, KPIs focused on outcomes rather than time- based metrics, and greater use of data and insight.
Within this vision of smart cleaning was a marked shift towards cobotics within cleaning operations, with cobots supporting frontline staff to improve cleaning performance, ease workload and stress on stretched human resources, and increase employee wellbeing. There’s also a strong appetite for the data and insight that cobots produce to prove that cleaning tasks have not only been delivered, but done so to a high level of performance and consistency which makes a real difference to overall levels of hygiene.
Overall, 83% of FM leaders felt that the introduction of cobotics aligns with and moves them nearer their smart building vision.
Cleaning is key to strategy
Evidently, FM service delivery needs to evolve dramatically over the next few years and FM leaders need to ensure they have the right strategies in place to drive transformation in their organisations. This strategy has to start with and support a vision of the future workplace, with buy-in across the business.
Worryingly, our research found that only 53% of FM leaders currently have a formal strategy around smart buildings, and this figure drops to 51% on the supply side. This is where FM leaders need support from their suppliers and partners to influence and win over stakeholders throughout the business.
They need to collaborate to create a picture of the future workforce that their organisation will need to thrive, and the workspace that will best engage and inspire that workforce. From there, they should lean on their partners to help them to devise creative strategies to achieve that vision, embracing innovative technology and new business models to accelerate the journey.
Those FM companies that get these strategies right will be able to get ahead of the curve and demonstrate that they are ready and able to support the shift towards smart buildings and anticipate future trends in working behaviours. In doing so, they can deliver real value to businesses and establish themselves as strategic partners on this exciting journey.
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www.tomorrowscleaning.com FEATURE | 59
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