“By mid-July, people were flocking to
the area, desperate to have a break and keen to find accommodation.”
“In the winter months we usually launder a lot of graduation gowns, this year we won’t be seeing that but people are holidaying later and as Cornwall has been a safe area COVID- wise, it’s been a bumper, extended summer all round.
“One thing we noticed is that our customers were really glad to have us, appreciative of our services. A situation like this makes people realise just how much they rely on the service and support industries that keep their own businesses running.”
LJ saw such an increase in linen requests from holiday lets and pubs offering rooms that they had to buy new linen supplies. This was the area of business that increased the most as people sought the safety of private lets, whereas their wedding dress service has understandably tailed off.
Mandy continued: “We have diversified to fit the situation, providing the services that our customers need most. We now offer a dissolvable red bag service for our clients; we supply the bags and their guests pack the used linen themselves, avoiding any contact with potentially contaminated linen down line. This has provided peace of mind for our customers, letting them know we are taking hygiene matters very seriously.”
Darren Brown, Cole & Wilson’s Business Development Manager, works with Monarch and LJ Laundry Services,
50 | COMMERCIAL LAUNDRY
providing dry cleaning, wet cleaning and professional laundry liquids along with state-of-the-art dosing systems. Darren commented: “It’s been great to see my clients bounce back to full speed. Laundries like these are part of the essential supply chain that often get overlooked but they have really risen to the challenge during this difficult time.
“In my 25 years in the industry, I have never seen anything affect the industry in the way COVID-19 has. These smaller laundries have benefited through supplying linen to the likes of AirB&B’s, rented lodges and cottages, which large commercials are not geared up to deal with. In keeping their businesses running, they have provided a lifeline to the UK holiday industry, especially in rural areas.
“Hopefully the new year will see things get back to normal but whatever happens they are better prepared, with new skills and knowledge that can only benefit their customers and the industry in the long run.”
www.coleandwilson.com
www.christeyns.com
www.laundryservicesinwales.co.uk www.ljlaundryservicesltd.co.uk
twitter.com/TomoCleaning
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