ISSUE NUMBER 256 | WINTER 2020 | ISSN 2049-8993 CONTENTS
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homeofdirectcommerce.com | Direct Commerce
20 Into 2021 28 Multichannel 37 Ask Chloë 40 Business to Business 42 46 48 51
Pandemic Logistics Viewpoint
54
Cyber Security Digital People
59 DCA Update 65 Insert Media 67
Publisher’s Note News round-up Customer Insight
Fulfilment Operations Customer Service Operations
The Final Word on Insert Media
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