TRAINING & EVENTS
CHAMBER TRAINING
THE BUSINESS TOOLKIT LEVEL 2 HABC HEALTH AND SAFETY IN THE WORKPLACE Date: 28 November Time: 09:00 – 17:00 Cost: Members: £229 + VAT Non-Members: £299 + VAT
Gain essential knowledge of health and safety for employees working in any type of business sector. The qualification covers the following topics: legislation, the workplace and workplace equipment, manual handling, hazardous substances, workstation design, transport and vehicles and noise and vibration.
GETTING THE MESSAGE RIGHT DEVELOPING ASSERTIVENESS Date: 21 November Time: 09:00 – 17:00 Cost: Members: £229 + VAT Non-Members: £299 + VAT
Be more effective, positive and competent in the workplace and outside it, by learning to be firm but fair with colleagues. Delegates will realise the benefits of assertive behaviour through saying no effectively, giving and receiving criticism and recognising and dealing with fear.
CUSTOMER SERVICE ON THE TELEPHONE Date: 14 January Time: 09:00 – 17:00 Cost: Members: £229 + VAT Non-Members: £299 + VAT
When using the telephone to speak to current or potential customers, it is vital that that person leaves the call with a good impression of your company. This course covers tone of voice, body language, company brand and dealing with difficult calls.
MINUTES MADE EASY Date: 5 February Time: 09:00 – 17:00 Cost: Members: £229 + VAT Non-Members: £299 + VAT
This full day course will help those that attend to understand what is needed to produce clear and precise minutes. Topics covered
include: types of meetings, speed writing and how to annotate different kinds of information.
WRITTEN COMMUNICATION AT ITS BEST! Date: 26 November Time: 09:00 – 17:00 Cost: Members: £229 + VAT Non-Members: £299 + VAT
This workshop provides an excellent opportunity to review your current approach and learn a range of new skills, useful tips and techniques. Topics covered include: planning – the six steps to writing; defining the aim and meeting the needs of the reader; tone; structure of emails, letters, reports and proposals; bad news and complaints; grammar, punctuation and spelling.
SALES & MARKETING BUILDING NEW SALES RELATIONSHIPS Date: 27 November Time: 09:00 – 17:00 Members: £229 + VAT Non-Members: £299 + VAT Building new sales relationships can be an effective method of delivering sustainable growth for any business, if it is done right. This highly implementable, practical course starts with an in depth look at sales relationship strategies, systems and objectives, before moving into the practical skills needed in order to deliver sustainable business growth.
SOCIAL MEDIA MARKETING Date: 24 January Time: 09:00 – 17:00 Cost: Members: £229 + VAT Non-Members: £299 + VAT
This practical session will show how social media can be utilised to its full potential as an essential marketing tool to strengthen a brand and customer relationships and meet a company’s business and communications objectives.
SALES FOR NON-SALES PROFESSIONALS Date: 6 February Time: 09:00 – 12:30 Cost: Members: £140 + VAT Non-Members: £180 + VAT
32 inbusiness DECEMBER 2019/JANUARY 2020
Northamptonshire Chamber offers a comprehensive and varied range of BUSINESS-RELATED TRAINING and bespoke training courses to develop the skills and knowledge of your business and its employees
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This course serves as an introduction to the basic principles of selling for those with little or no background in sales and selling. It is particularly important within smaller businesses to ensure that all members of the team are equipped with basic sales and influencing skills. These are needed in order to ensure that every opportunity is maximised, and the business grows effectively.
LINKEDIN FOR BUSINESS Date: 7 February Time: 09:15 – 12:30 Cost: Members: £140 + VAT Non-Members: £180 + VAT
This workshop is designed for anyone looking to use LinkedIn
more effectively and to ensure that you are best placed to use the power and opportunities of LinkedIn for you and your business. The workshop is designed to show you how to grow your business by building deeper relationships with your current clients, get more referrals and connect with new potential clients.
DIGITAL MARKETING FOR SMES Date: 25 February Time: 09:00 – 13:00 Cost: Members: £140 + VAT Non-Members: £180 + VAT
This course gives delegates a firm understanding of technical and on page Search Engine Optimization
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