TRAINING & EVENTS
CHAMBER TRAINING
THE BUSINESS TOOLKIT QA LEVEL 3 EMERGENCY FIRST AID Date: 22 October Time: 09:15 – 17:00 Cost: Members: £229 + VAT Non-members: £299 + VAT
This course covers the most basic aspects of first aid and emergencies, such as resuscitation, accidents at work and the legal responsibilities involved in the care of patients.
GETTING THE MESSAGE RIGHT MINUTES MADE EASY Date: 10 October Time: 09:30 – 17:00 Cost: Members: £229 + VAT Non-members: £299 + VAT
This full-day course will help those that attend to understand what is needed to produce clear and precise minutes. Topics covered include: types of meetings, speed writing and how to annotate different kinds of information.
HELPING DIFFICULT CUSTOMERS Date: 14 November Time: 09:15 – 17:00 Cost: Members: £229 + VAT Non-members: £299 + VAT
By analysing behaviour and focusing on how to manage it, this workshop will help anyone who deals with difficult calls from customers. There will be role play opportunities – both face to face and on the telephone - to allow participants to practice their skills in a safe and controlled environment.
DEVELOPING ASSERTIVENESS Date: 21 November Time: 09:30 – 17:00 Cost: Members: £229 + VAT Non-members: £299 + VAT
Be more effective, positive and competent in the workplace and outside it, by learning to be firm but fair with colleagues. Delegates will realise the benefits of assertive behaviour through saying no effectively, giving and receiving criticism and recognising and dealing with fear.
WRITTEN COMMUNICATION AT ITS BEST! Date: 26 November Time: 09:15 – 17:00 Cost: Members: £229 + VAT Non-members: £299 + VAT
This workshop provides an excellent opportunity to review your current approach and learn a range of new skills, useful tips and techniques. Topics covered include: planning - the six steps to writing; defining the aim and meeting the needs of the reader; tone; structure of emails, letters, reports and proposals; bad news and complaints; grammar, punctuation and spelling.
SALES & MARKETING LINKEDIN FOR BUSINESS Date:
11 October
Time: 09:15 – 12:30 Cost: Members: £140 + VAT Non-members: £180 + VAT
This workshop is designed for anyone looking to use LinkedIn more effectively and to ensure that you are best placed to use the power and opportunities of LinkedIn for you and your business. The workshop is designed to show you how to grow your business by building deeper relationships with your current clients, get more referrals and connect with new potential clients.
36 inbusiness OCTOBER/NOVEMBER 2019
TECHNICAL SEARCH ENGINE OPTIMISATION Date: 15 October Time: 09:15 – 12:30 Cost: Members: £140 + VAT Non-members: £180 + VAT
This course gives delegates a firm understanding of technical and on page Search Engine Optimization (SEO), showing them how to ensure that a site is well targeted for Google and other search engines. By the end of the session we’ll give you a firm understanding of how best to structure a site, what technical elements are most important and how to set up a page for success!
SELLING SKILLS FOR NON- SALES PROFESSIONALS Date: 16 October Time: 09:00 – 12:30 Cost: Members: £140 + VAT Non-members: £180 + VAT
This course serves as an introduction to the basic principles of selling for those with little or no background in sales and selling. It is particularly important within smaller businesses to ensure that all members of the team are equipped with basic sales and influencing skills. These are needed in order to ensure that every opportunity is maximised, and the business grows effectively.
Northamptonshire Chamber offers a comprehensive and varied range of BUSINESS-RELATED TRAINING and bespoke training courses to develop the skills and knowledge of your business and its employees
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ESSENTIAL SELLING SKILLS Date: 7 November Time: 09:15 – 17:00 Cost: Members: £229 + VAT Non-Members: £299 + VAT
The art of ‘selling’ is not the gift of the gab. There is a solid structure which underpins successful ‘selling’. Attend this course to learn the structure of sales, self-assess your own ability, learn new skills and make more sales.
GOOGLE ANALYTICS BASICS Date: 12 November Time: 09:15 – 12:30 Cost: Members: £140 + VAT Non-embers: £180 + VAT
Our hands-on training course will help you get the most from Google Analytics. Throughout the course you will be logged into your own company’s Google Analytics to facilitate your learning in a real environment. The course only runs with a maximum of 12 people so that our trainer can spend some time advising you on your own personal requirements, allowing you to put them into practice on the day. We teach you the essentials for monitoring your online marketing and improving your website, along with skills and analytics tips that you will put into practise on a daily basis.
MANAGEMENT & PERSONAL DEVELOPMENT ILM MANAGEMENT DEVELOPMENT PROGRAMME Date: The next Management Development Programme starts on 30 September
Cost: Members: £1999 + VAT Non-members: £2499 + VAT
The course is aimed at managers and team leaders who want to improve their leadership and management skills and receive certification from the Institute of Leadership and Management for doing so. The comprehensive programme, delivered over a nine- month period, is essential for anyone who needs to increase their management skills, improve their leadership skills and boost their
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