TRAINING & EVENTS
TRAINING & EVENTS
THE BUSINESS TOOLKIT QA LEVEL 3 EMERGENCY
FIRST AID Date: Time:
22 October 09:15 – 17:00
Cost: Members: £229 + VAT Non-members: £299 + VAT
This course covers the most basic aspects of first aid and emergencies, such as resuscitation, accidents at work and the legal responsibilities involved in the care of patients.
GETTING THE MESSAGE RIGHT
MINUTES MADE EASY Date: Time:
10 October 09:30 – 17:00
Cost: Members: £229 + VAT Non-members: £299 + VAT
This full-day course will help those that attend to understand what is needed to produce clear and precise minutes. Topics covered include: types of meetings, speed writing and how to annotate different kinds of information.
HELPING DIFFICULT CUSTOMERS Date: Time:
WRITTEN COMMUNICATION AT ITS BEST! Date: Time:
26 November 09:15 – 17:00
Cost: Members: £229 + VAT Non-members: £299 + VAT
This workshop provides an excellent opportunity to review your current approach and learn a range of new skills, useful tips and techniques.
LINKEDIN FOR BUSINESS Date: Time:
09:15 – 12:30
Cost: Members: £140 + VAT Non-members: £180 + VAT
This workshop is designed for anyone looking to use LinkedIn more effectively and to ensure that you are best placed to use the power and opportunities of LinkedIn.
TECHNICAL SEARCH ENGINE OPTIMISATION Date: Time:
15 October 09:15 – 12:30
Cost: Members: £140 + VAT Non-members: £180 + VAT
14 November 09:15 – 17:00
Cost: Members: £229 + VAT Non-members: £299 + VAT
By analysing behaviour and focusing on how to manage it, this workshop will help anyone who deals with difficult calls from customers. There will be role play opportunities – both face to face and on the telephone - to allow participants to practice their skills in a safe and controlled environment.
DEVELOPING ASSERTIVENESS Date: Time:
21 November 09:30 – 17:00
Cost: Members: £229 + VAT Non-members: £299 + VAT
Be more effective, positive and competent in the workplace and outside it, by learning to be firm but fair with colleagues. Delegates will realise the benefits of assertive behaviour through saying no effectively, giving and receiving criticism and recognising and dealing with fear.
This course gives delegates a firm understanding of technical and on page Search Engine Optimization (SEO), showing them how to ensure that a site is well targeted for Google and other search engines. By the end of the session we'll give you a firm understanding of how best to structure a site, what technical elements are most important and how to set up a page for success!
SELLING SKILLS FOR NON- SALES PROFESSIONALS Date: Time:
16 October 09:00 – 12:30
Cost: Members: £140 + VAT Non-members: £180 + VAT
This course serves as an introduction to the basic principles of selling for those with little or no background in sales and selling. It is particularly important within smaller businesses to ensure that all members of the team are equipped with basic sales and influencing skills. These are needed in order to ensure that every opportunity is maximised, and the business grows effectively.
30 inbusiness OCTOBER/NOVEMBER 2019
SALES & MARKETING 11 October
Milton Keynes Chamber offers a comprehensive and varied range of BUSINESS-RELATED TRAINING and bespoke training courses to improve and develop the skills and knowledge of your business and its employees
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ESSENTIAL SELLING SKILLS Date: Time:
7 November 09:15 – 17:00
Cost: Members: £229 + VAT Non-members: £299 + VAT
The art of ‘selling’ is not the gift of the gab. There is a solid structure which underpins successful ‘selling’. Attend this course to learn the structure of sales, self-assess your own ability, learn new skills and make more sales.
GOOGLE ANALYTICS BASICS Date: Time:
12 November 09:15 – 12:30
Cost: Members: £140 + VAT Non-members: £180 + VAT
Our hands-on training course will help you get the most from Google Analytics. Throughout the course you will be logged into your own company's Google Analytics to facilitate your learning in a real environment. The course only runs with a maximum of 12 people so that our trainer can spend some time advising you on your own personal requirements, allowing you to put them into practice on the day.
MANAGEMENT & PERSONAL DEVELOPMENT
MANAGING YOUR WORKLOAD Date: Time:
2 October 09:15 – 17:00
Cost: Members: £229 + VAT Non-members: £299 + VAT
Take a day to reassess the purpose of your role and learn how to achieve key tasks and manage the less productive ones more effectively.
TRAIN THE TRAINER Date: Time:
5 & 6 November 09:00 – 17:00
Cost: Members: £458 + VAT Non-members: £598 + VAT
The two-day course has been designed to train staff who have recently been employed in a position of a trainer, or who are expected to train other staff within a business – whether this be in a skills area or company procedures. Those that complete the course should leave with the ability and confidence to deliver first class training.
SUCCESSFUL SUPERVISORY MANAGEMENT Date: Time:
8 & 9 October 09:15 – 17:00
Cost: Members: £458 + VAT Non-members: £598 + VAT
This two-day course will introduce you to some tools and techniques that will help you to improve the performance of your team.
HOW TO HOLD DIFFICULT CONVERSATIONS Date: Time:
19 November 09:30 – 17:00
Cost: Members: £229 + VAT Non-members: £299 + VAT
Sometimes we put off having difficult conversations; we either ignore them or push them under the carpet. This course helps individuals to confront those difficult conversations that need to be had whether to improve performance, attendance or any important issues.
MOTIVATIONAL COACHING Date: Time:
20 November 09:15 – 17:00
Cost: Members: £229 + VAT Non-members: £299 + VAT
With time and financial pressures on business, coaching offers an effective way to develop employees and support business growth. The course will equip leaders, managers and employees with the skills required to coach others effectively.
INTERNATIONAL TRADE FINANCE OPTIONS: FOCUSING
ON LETTERS OF CREDIT Date: Time:
26 September 09:30 – 17:00
Cost: Members: £299 + VAT Non-members: £369 + VAT
Whether you are a small company or large global trader, getting paid is vital. Those that attend will learn how to tighten up their security of payment and understand the roles of the banks. Delegates will learn about the intricacies of credit and collection transactions and why, when and how to use documentary Letters of Credit (LC). This masterclass will guide you through the complexities of LC rules and regulations, so delegates can be proactive with advance terms and conditions.
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