TRAINING & EVENTS
CHAMBER TRAINING
THE BUSINESS TOOLKIT
ABSENCE MANAGEMENT Date: 17 May Time: 09:15 – 12:30 Cost: Members: £140 + VAT Non Members: £180 + VAT
A half-day workshop on understanding and minimising costly absence in the workplace. The content will provide enough background for organisations to formulate a sound absence policy which can be applied. Delegates will be given guidance on an effective zero tolerance policy and have the opportunity to practice effective back to work interviews.
HEALTH AND SAFETY FOR THE SMALL BUSINESS Date: 22 May Time: 09:15 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT
To provide delegates with the knowledge and understanding of general Health and Safety legislation including specific legislation relating to their business. They will be provided with a toolkit of information to take away and apply to their own business. This is a general health and safety awareness course for owners, directors and managers for any small business who have specific responsibilities with regards to managing and coordinating health and safety. No prior knowledge or understanding is required.
LEVEL 2 HABC HEALTH & SAFETY IN THE WORKPLACE Date: 19 June Time: 09:15 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT
Gain essential knowledge of health and safety for employees working in any type of business sector. The qualification covers the following topics: legislation, the workplace and workplace equipment, manual handling, hazardous substances, workstation design, transport and vehicles and noise and vibration.
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GETTING THE MESSAGE RIGHT MINUTES MADE EASY Date: 12 June Time: 09:00 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT
This full-day course will help those that attend to understand what is needed to produce clear and precise minutes. Topics covered include: types of meetings, speed writing and how to annotate different kinds of information.
HELPING DIFFICULT CUSTOMERS Date: 19 June Time: 09:15 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT
By analysing behaviour and focusing on how to manage it, this workshop will help anyone who deals with difficult calls from customers. There will be role play opportunities – both face to face and on the telephone - to allow participants to practice their skills in a safe and controlled environment.
DEVELOPING ASSERTIVENESS SKILLS Date: 4 July Time: 09:30 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT
Be more effective, positive and competent in the workplace and outside it, by learning to be firm but fair with colleagues. Delegates will realise the benefits of assertive behaviour through saying no effectively, giving and receiving criticism and recognising and dealing with fear.
SALES & MARKETING SALES FOR NON-SALES PROFESSIONALS Date: 22 May Time: 09:00 – 12:30 Cost: Members: £140 + VAT Non Members: £180 + VAT
This course serves as an introduction to the basic principles of selling for those with little or no background in sales and selling. It is particularly important within smaller
Northamptonshire Chamber offers a comprehensive and varied range of BUSINESS-RELATED TRAINING and bespoke training courses to develop the skills and knowledge of your business and its employees
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businesses to ensure that all members of the team are equipped with basic sales and influencing skills. These are needed in order to ensure that every opportunity is maximised, and the business grows effectively.
SOCIAL MEDIA MARKETING Date: 23 May Time: 09:00 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT
This practical session will show how social media can be utilised to its full potential as an essential marketing tool to strengthen a brand and customer relationships and meet a company's business and communications objectives.
ESSENTIAL SELLING SKILLS Date: 13 June Time: 09:15 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT
The art of ‘selling’ is not the gift of the gab. There is a solid structure which underpins successful ‘selling’. Attend this course to learn the structure of sales, self-assess your own ability, learn new skills and make more sales.
LINKEDIN FOR BUSINESS Date: 14 June Time: 09:15 – 17:00 Cost: Members: £140 + VAT Non Members: £180 + VAT
This one-day workshop is designed for anyone looking to use LinkedIn more effectively and to ensure that you are best placed to use the power and opportunities of LinkedIn for you and your business. The workshop is designed to show you how to grow your business by building deeper relationships with your current clients, get more referrals and connect with new potential clients.
TECHNICAL SEARCH ENGINE OPTIMISATION Date: 27 June Time: 09:10 – 13:00 Cost: Members: £140 + VAT Non Members: £180 + VAT
This course gives delegates a firm
understanding of technical and on page Search Engine Optimisation (SEO), showing them how to ensure that a site is well targeted for Google and other search engines. By the end of the session we'll give you a firm understanding of how best to structure a site, what technical elements are most important and how to set up a page for success!
GOOGLE ANALYTICS BASICS Date: 2 July Time: 09:00 – 13:00 Cost: Members: £140 + VAT Non Members: £180 + VAT
Our hands-on training course will help you get the most from Google Analytics. Throughout the course you will be logged into your own company’s Google Analytics to facilitate your learning in a real environment. The course only runs with a maximum of 12 people so that our trainer can spend some time advising you on your own personal requirements, allowing you to put them into practice on the day.
BUILDING NEW SALES RELATIONSHIPS Date: 18 July Time: 09:30 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT
This highly implementable, practical course starts with an in depth look at sales relationship strategies, systems and objectives, before moving into the practical skills needed in order to deliver sustainable business growth.
MANAGEMENT & PERSONAL DEVELOPMENT CONFLICT MANAGEMENT Date: 4 June Time: 09:15 – 12:30 Cost: Members: £140 + VAT Non Members: £180 + VAT
Conflict management is a way of resolving conflict early by means of skilled communication and negotiation. We need to know how to nip it in the bud and how to diffuse the situation before it gets out of hand.
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