As far as what businesses can do to speed up the claims
process and be proactive, Bristow stressed the importance of reporting the claim as soon as possible, and having a list of the damaged claim items available for the inspector. “When you have to start from scratch and generate a list as the inspections goes along, it can be extremely time consuming. As far as being proactive, get the equipment to the highest ground possible, and if the equipment is subjected to flood waters, take all necessary steps to protect it from additional harm—drain, flush, and clean as best as possible, as this will help to mitigate damage exposure and increase potential salvage return significantly.” He added, “One thing is for sure: technology has significantly increased the ability to settle catastrophe claims faster by way of sharing photos for review in lieu of performing physical inspections of equipment that is clearly damaged beyond economical repair. And this affords smoother salvage solicitation and sales.”
Decades on the Front Lines If Bristow has learned anything in nearly forty years, it’s that claims management is more than just a term to throw around. “We manage each part of a claim like we have our own financial resources at stake,” he assured. “We take the time to understand how each particular policy responds to a given situation. Whether a claim relates to an inland marine, riggers liability, cargo, auto, or general liability policy, we can assist in retrieving salvage bids, hiring forensic experts, communicating with manufacturers and third-party repair facilities, avoiding unnecessary business interruption scenarios, and managing the expectations of the insured.”
Over the years, Bristow has provided expert witness testimony in numerous cases involving heavy construction accidents.
Bristow feels that the occurrance of rollovers is due to both poor road conditions and poor judgment.
“IF WE HAVEN’T BEEN IN YOUR AREA YET, CHANCES ARE WE WILL BE SOON.”
Using fire as an example, when T&ES arrives onsite, they take into consideration burn patterns, smoke color, flame presence, and detailed information on the equipment affected to find the fire’s point of origin. Whether the fire is a result of an electrical malfunction, a faulty piece of equipment, or arson, they’ll work relentlessly to get to the root cause.
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NOVEMBER–DECEMBER 2017
WIRE ROPE EXCHANGE
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