Business Travel Brave bus driver rewarded
A National Express Birmingham bus driver is in the running for an international safety prize. Muhammad Shahid Mahmood leapt from the cab of
his number 5 bus when he saw a thug attacking a woman motorist to steal her mobile phone. As Muhammad ran towards to incident, which happened last September in Robin Hood Lane, the attacker fled. The brave bus driver then called the police, and comforted the female victim until they arrived. After that, he rejoined the bus and continued with
his route as normal – as if nothing untoward had happened. Now fellow workers at Acocks Green garage have
nominated their courageous colleague for a National Express Group Values. One of them, Frank McNamee said: “There’s no
doubt that Muhammad’s intervention during the robbery stopped the crime and made the perpetrator flee the scene. “Despite this, Muhammad was very modest about
his brave behaviour on that day. That didn’t surprise us at Acocks Green – he’s a very pleasant driver and he is very well liked at our garage.” Muhammad has been driving buses from National
Express’ busy Acocks Green garage for almost nine years. He has already won a National Express Bus Safety Award for his bravery and now he’s been put forward for the company’s international final. He’ll find out whether he’s beaten National Express
colleagues from Spain, Bahrain, America, Germany and across the UK at a gala evening at London’s UnderGlobe on 27 April.
Bus-ted: Muhammad Shahid Mahmood
Sector Focus
United announce protocol changes
United Airlines – which operates daily flights from Birmingham to Newark – has announced substantial changes to how it flies, serves and respects its customers. The changes are the result of a
thorough examination of the airline’s policies, procedures and commitment to take action, in the wake of the forced removal of a customer aboard United Express flight 3411 on 9 April. Among the new polices, United
is committing to limit use of law enforcement to safety and security issues only, not requiring customers seated on the plane to give up their seat involuntarily unless safety or security is at risk, increase customer compensation incentives for voluntary denied boarding up to $10,000 and ensure crews are booked onto a flight at least 60 minutes prior to departure. United has also vowed to provide
employees with additional annual training, create an automated system for soliciting volunteers to change travel plans, reduce the amount of overbooking, empower employees to resolve customer service issues in the moment and eliminate the red tape on permanently lost bags.
June 2017 CHAMBERLINK 55
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