Pro DBA – IFS Applications Experts


ORACLE SUPPORT


We support Oracle Database and WebLogic on Windows, Linux and UNIX, managing standalone and clustered set-ups on physical, virtual and cloud platforms.


IFS PRO DBA


We’re IFS, Oracle and SQL Server experts with teams in Edinburgh and London. Our Edinburgh Service Desk delivers proactive 24 hour support globally.


MONITORING


Our IFS Applications monitoring solution is available as a standalone service.


IFS SUPPORT Our IFS Applications management solution includes:


• Monitoring • Health checks • Housekeeping • Patch deployment


tel: +44 (0)20 8465 9100 (UK offi ce hours) tel: +44 (0)20 8166 5955 (any other time) email: salesteam@pro-dba.com web: www.pro-dba.com


TAKING NOTE


feedback programme, Taking Note. We have now launched Taking Note


H


2017. As in previous years, the programme will use a structured review framework to engage with you and gather further insight into your perceptions of our performance. This time around, as well as listening


to the opinions of our UK customers, we will be inviting customers from around the rest of the Europe West region in France, Spain and Portugal to share their thoughts on the business relationship between themselves and IFS. Thus, allowing us to drive customer-focussed improvement initiatives across the region as a whole. From what you have told us, we know


that those of you who have participated in previous years’ programmes see the exercise as valuable to improving our relationship with you but also improving the services that we deliver to you. So I


aving been well-received by our UK customers in 2015 and 2016, we are once again running our customer engagement and


look forward to hearing your thoughts again, particularly in regard to some of the changes we have made over the past two years. In direct response to your feedback, we have introduced our team of Customer Service Co-ordinators, further expanded the Account Management team, recruited significant additional resource into the Consulting resource pool, and are continuing to make improvements to the triage process within Support, to name a few of these changes. We are keen to hear from as many of


our customers as possible to ensure that the feedback we respond to is as representative as possible, and I would encourage any of you who have not participated previously for whatever reasons to take the opportunity to voice your opinions and help drive the ongoing improvements to our services in a manner that considers your business needs. Please look out for your invitation to participate in the coming weeks. n


ADRIAN MCDONALD, UK CUSTOMER & DEVELOPMENT SERVICES MANAGER


IFS WORLD 21


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