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SOFTWARE


Budget operator Fresh Fitness uses wrist bands (left) that allow for cashless payments in the clubs


staff needing to remember to turn it on 30 minutes before each booking to warm it up for customers. As a result of implementing Glad-


stone’s system, the National Centre reduced its lighting costs alone by 12 per cent – around 300 fewer hours of light- ing every month. Helen Walker, admin and business de-


velopment manager at the facility, says: “Our initial sign-up was all to do with energy saving, as so many people forgot to turn the lights off at night. Without a doubt the software has reduced wastage and costs and has helped to demonstrate our commitment to be an environmen- tally-friendly facility.


“But it wasn’t until the software was


installed that we realised there would be other, far-reaching benefits.” These include a significant fall in unpaid use, a tangible saving of staff time and, perhaps more surprisingly, a drop in anti- social behaviour. “The outdoor pitches are 500 yards


away behind trees, and previously our staff had to spend time checking people left the pitches and courts when their al- lotted time was up,” continues Walker. “People will continue to play all the time the lights are on, but now we can con- trol the length of time they stay as five minutes after a booking ends, the lights automatically go off. “The software programme also saves


us from confrontation, particularly with youths who often used to hang around the pitches. Now, if there are no book- ings, the facility is in darkness, so we don’t have kids hanging out or people taking advantage of a game for free, where in the past we had to come out and ask them to pay.”


CUTTING CARBON FOOTPRINTS Serco Leisure has reduced its carbon foot- print by 29 per cent across its 70 leisure centres using Legend’s VISION Server En- ergy Management Software Solution. Since prototyping and installing the


solution three years ago, Serco Leisure has been able to monitor, benchmark and actively manage its daily energy con- sumption, and is aiming for a further 5 per cent reduction during 2012. Keith Thomas, MD of Serco Leisure, ex- plains: “We are committed not just to the


Internet deal: DW Sports signed up with Ez-Runner to offer a five-minute online membership sign-up


66 Read Sports Management online sportsmanagement.co.uk/digital


Gladstone’s software links leisure bookings with energy supply to cut costs


health of our customers but also to the environment. We aim to cost-effectively deliver high-quality services to customers with minimum environmental impact.” Serco’s leisure centres are faced with a


number of variables that contribute to in- creased or reduced energy consumption each day, from visitor numbers and ex- treme weather conditions to equipment failure or the successful implementation of energy reduction initiatives. Serco therefore needed a system that could track and monitor the impact of these factors in real time, in an automated and user-friendly manner. The energy system also needed to offer real-time alerts of any unusual performance data to allow swift intervention. Using VISION Server, integrated with


the Legend Club Management CRM sys- tem, Serco Leisure has been able to draw data from multiple, disparate sources into a central carbon management data- base and provide real-time insight in to the causes of variations in energy con- sumption within a leisure facility. Serco uses the software to set bench-


marks for facilities’ utility consumption, tracking progress against goals and using automatic alarms that allow the compa- ny to respond immediately to potential issues, rather than discovering them months later in a review of utilities bills. “The results we have achieved over the


last few years speak for themselves,” con- tinues Thomas. “Through a combination


Issue 4 2012 © cybertrek 2012


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