HVAC & REFRIGERATION SHOW PREVIEW example – and suitable training.
Before taking delivery from Brymec of any product from the >B< MaxiPro range, one of the company’s certifi ed trainers will get in touch to arrange the free practical training. This enables refrigerant engineers to learn about the features and functions of the technology and, therefore, make the most of it. Before attending the course, delegates receive a technical brochure to prepare them.
The training itself takes place on a mutually convenient date agreed between the Brymec trainer and delegate. Each trainee who passes the training programme – which includes a questionnaire and trial installation – receives a certifi cate and training pack.
So be warned – it is a false economy to buy on price alone because buying the cheapest tends to reduce the chances of receiving the additional service and support that can make the product more productive. Finally, don’t underestimate the peace of mind that comes with security of supply. The product is only part of the story, and a relatively small part at that. The best product in the world is worse than useless if you don’t receive it on time, or it is damaged when it arrives.
Quality, on-time delivery, certainty of supply, protecting against damage, and preventing counterfeit or substandard products entering the supply chain, are all critical to business success.
My overarching message is that it really pays to consider all possible procurement factors before buying. Apart from installation ease or speed and training provision, these include the warranty period, life expectancy, accessories and options, customer service and support and the strength of the business relationship in terms of honesty, fl exibility and delivery. Forming a close working relationship with a trusted supplier also allows you to benefi t
from the latest product developments and working practices. So, rather than focusing on the bottom line, look at your procurement practices in the round, taking into account all the diff erent aspects of the products you buy. Financier Warren Buff et got it right when he said: “Price is what you pay. Value is what you get.”
Total cost of ownership explained Total cost of ownership (TCO) is an estimate intended to help buyers determine the direct and indirect costs of a product or system. It embraces criteria other than purchase price, such as service and support, effi ciency, maintenance and repairs, training, and security of supply (for example, in terms of lost opportunity costs, should the product fail to arrive on time). By some estimates, the ‘visible’ cost of a product
can be as little as 15% of the TCO with many other contributing factors including speed and ease of installation, delivery, unplanned downtime, environmental issues and warranty costs. That is why the cheapest option often becomes the most costly in the long-run, and engaging in short-term thinking is always bad for business.
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