QUICK-STEP-ACADEMY PRODUCTS
Discover the Beauty of Bespoke at the Academy
Quick-Step’s Academy for Excellence in Flooring tailors courses specifically to create the highest standard of installers.
Not only does the Academy for Excellence in Flooring train the most skilled installers in their respective fields through its Master Installer programme, it also works with a number of companies to develop bespoke course content, with the aim of improving flooring knowledge.
With over 200 people trained across the B&Q customer services department, builders’ merchants and retail chains, the Academy helps to improve knowledge, even for experienced professionals.
When Tile Giant took new lines from Quick-Step Impressive laminate and LIVYN luxury vinyl, the Academy developed bespoke course content based on improving practical, technical and product know-how for all branch and head office managers. The trickle-down effect means this knowledge is shared on the shop-floor and in meeting rooms, helping staff at the retail chain to gain confidence in the products they sell, as well as pass accurate advice on to customers.
Lee Thompson, Technical Manager, explained: “Our bespoke courses are becoming increasingly popular with large retailers that want to maximise the leverage of the Quick-Step name through improved product knowledge and technical expertise across a large number of staff.
“Yet the model is just as applicable to smaller retailers wanting to improve sales. We can tailor course content to particular requirements and remember that more knowledgeable sales and customer service teams are ones more willing to lend their expertise to customers.”
The Academy for Excellence in Flooring can develop course content across a number of specialist areas in wood, laminate and luxury vinyl flooring for retailers of varying employee numbers. From detailed product performance features, through to correct preparation and installation, there is a huge amount of scope to develop the ideal course.
www.quick-step-academy.co.uk Tomorrow’s Retail Floors Spring 2016 | 41
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