TRAINING & EVENTS
TRAINING & EVENTS
THE BUSINESS TOOLKIT
NEW
FIRE SAFETY AWARENESS Date: 11 April Time: 09:15 – 12:30 Cost: Members: £120 + VAT Non-Members: £144 + VAT
The level 1 award in Fire Safety Awareness qualification is aimed at all staff, particularly new starters in any workplace where a basic understanding of fire safety is required. To equip staff to know how to reduce fire risk, deal with fires if appropriate and escape safely in the event of fire.
ABSENCE MANAGEMENT Date: 12 May Time: 09:15 – 12:30 Cost: Members: £120 + VAT Non-Members: £144 + VAT
A half-day workshop on understanding and minimising costly absence in the workplace. The content will provide enough background for organisations to formulate a sound absence policy which can be applied. Delegates will be given guidance on an effective zero tolerance policy and have the opportunity to practice effective back to work interviews.
HEALTH AND SAFETY FOR THE SMALL BUSINESS Date: 17 May Time: 09:15 – 17:00 Cost: Members: £209 + VAT Non-Members: £259 + VAT
To provide delegates with the knowledge and understanding of general Health and Safety legislation including specific legislation relating to their business. They will be provided with a toolkit of information to take away and apply to their own business. This is a general health and safety awareness course for owners, directors and managers for any small business who have specific responsibilities with regards to managing and coordinating health and safety. No prior knowledge or understanding is required.
28 inbusiness APRIL/MAY 2017 NEW
FIRE WARDEN MARSHALL Date: 23 May Time: 09:15 – 12:30 Cost: Members: £120 + VAT Non-Members: £144 + VAT
To help an organisation keep their staff safe at all times and know exactly what to do in the event of a fire. To teach the roles and responsibilities to an individual to act as the onsite Fire Marshall/ Warden. Understand the regulatory reform (Fire Safety) order 2005 and how to conduct an onsite fire evacuation drill. To have staff confident to know the procedures are their work place in the event of a fire and have a bank of trained staff as Fire Warden/ Marshalls to cover every working hour. Working in liaison with the local authorities to maintain the organisations safety records.
GETTING THE MESSAGE RIGHT
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KEY ACCOUNT MANAGEMENT Date: 6 & 7 April Time: 09:30 – 17:00 Cost: Members: £418 + VAT Non-Members: £518 + VAT
The purpose of this 2-day course is to deliver a practical and active learning opportunity to develop different perspectives in relation to key account management and to implement strategies to manage client communications with more knowledge. Organisations will be able to see their account managers provide a more effective communication strategy for the clients. Resulting in a more tailored effective proactive approach to their account management.
CUSTOMER SERVICE ON THE TELEPHONE Date: 24 April Time: 09:30 – 17:00 Cost: Members: £209 + VAT Non-Members: £259 + VAT
When using the telephone to speak to current or potential customers, it is vital that person leaves the call
Northamptonshire Chamber offers a comprehensive and varied range of BUSINESS-RELATED TRAINING and bespoke training courses to develop the skills and knowledge of your business and its employees
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with a good impression of your company. This course covers tone of voice, body language, company brand and dealing with difficult calls.
WRITTEN COMMUNICATION AT ITS BEST! Date: 11 May Time: 09:15 – 17:00 Cost: Members: £209 + VAT Non-Members: £259 + VAT
This workshop provides an excellent opportunity to review your current approach and learn a range of new skills, useful tips and techniques. Topics covered include: planning - the six steps to writing; defining the aim and meeting the needs of the reader; tone; structure of emails, letters, reports and proposals; bad news and complaints; grammar, punctuation and spelling.
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CUSTOMER SERVICE FOR OFFSITE PERSONNEL Date: 24 May Time: 09:15 – 17:00 Cost: Members: £209 + VAT Non-Members: £259 + VAT
Given that the people who visit your customers premises are the most influential in shaping the customers perception of your organisation, this course is designed to raise awareness of individual impact. Using traditional input approaches as well as video clips and activities to bring learning to life, this day is aimed at offsite personnel such as engineers with technical skills who may not have the knowledge or insight needed to handle customers effectively.
SALES & MARKETING NEW
LINKEDIN FOR BUSINESS Date: 4 April Time: 09:30 – 12:30 Cost: Members: £130+ VAT Non-Members: £155 + VAT
This half-day workshop is designed for anyone looking to use LinkedIn more effectively and to ensure that you are best placed to use the power and opportunities of
LinkedIn for you and your business. The workshop is designed to show you how to grow your business by building deeper relationships with your current clients, get more referrals and connect with new potential clients.
PROJECT MANAGEMENT Date: 4 April Time: 09:15 – 17:00 Cost: Members: £209 + VAT Non-Members: £259 + VAT
This one-day course provides a valuable introduction to effective project management from developing the original project idea to writing the final project report and will include a range of practical tools and guidance to the "jargon". This will give staff the skills to strategise a project, plan all aspects of the delivery in a controlled sequence using proven tools and techniques.
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TECHNICAL SEARCH ENGINE OPTIMISATION Date: 5 April Time: 09:00 – 13:00 Cost: Members: £130 + VAT Non-Members: £155 + VAT
This course gives delegates a firm understanding of technical and on page Search Engine Optimization (SEO), showing them how to ensure that a site is well targeted for Google and other search engines. By the end of the session we'll give you a firm understanding of how best to structure a site, what technical elements are most important and how to set up a page for success!
SELLING EFFECTIVELY ON THE TELEPHONE Date: 5 April Time: 09:15 – 17:00 Cost: Members: £209 + VAT Non Members: £259 + VAT
The art of ‘selling’ is not the gift of the gab. There is a solid structure which underpins successful ‘selling’. Attend this course to learn the structure of sales, self-assess your own ability, learn new skills and make more sales.
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