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Workplace Conflict—


Surviving and Thriving


Handling interpersonal tension head-on can be a manager’s biggest nightmare or greatest triumph


26 Fitness Business Canada November/December 2016


BY BARB GORMLEY


ing weekends, and everyone wants a beefed-up benefits package.


Y


What’s a club manager to do? According to communications ex-


pert Brady Wilson, owner of Juice Inc., a Guelph, Ontario, company that helps organizations have engaging conver- sations, most managers fall into one of three traps when they have a disgrun- tled employee:


1. They ignore the signs of trouble and hope they’ll go away.


our personal trainers are miffed with the commission split, the senior front desk person has had it with work-


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