convenient, seamlessly adjacent space. It also gives Klaus and his sales team the ability to approach other large trade shows that to date have passed Winnipeg over. Just as important, the Centre can now entertain both a large trade show and a good-sized convention at the same time. Critical to the future of the Centre’s success is the expe-


rience Klaus and his staff bring to the business. Classically trained in Europe, Klaus says, “To be a success in the conven- tion centre business, you need to have a profound grasp of the hospitality industry.” Klaus has been learning his trade since he was 15, going to hospitality school in Switzerland and to Cornell University in New York State as well as hav- ing worked for the top notch Norwegian Cruise Line and for Westin, Radisson and Holiday Inns. He has experienced hospitality himself in over 100 countries around the world, worked in four of those countries, and for the past 22 years, he has been lending all this depth of experience to make the RBC (formerly Winnipeg) Convention Centre one of the


thehubwinnipeg.com Klaus Lahr, GM of the RBC Convention Centre.


world’s best meeting, convention and trade show experiences. In the world Klaus lives in, customer service and upscale


food is the key to a satisfied customer. Providing 3,150 peo- ple with a perfect meal that tastes like it was made specially for each individual is no mean feat and so a great deal of at- tention has gone into developing the new kitchen that will complement the plant that is already there.


Spring 2016 • 17


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