Winner
for patient care often means her day to day role is extremely diverse.
P
Parvana has contributed so much to the overall business over the past 5 years. She was able to translate all signage into Lithiuan Russian Turkish Azerbaijan with the result that literally overnight people from such ethnic groups where presenting at the pharmacies requesting smoking cessation service, medicine compliance aids, allergy advice, cholesterol and blood pressure monitoring.
Parvana has completed NPA counter medicines Assistant, Health and Wellbeing advisor for Health Plus Pharmacy. She is also in the middle of the NPA dispensary assistant as she feels she wants to understand the whole process and roe of pharmacy even though her job is mostly retail based.
Being able to speak five languages has demonstrated a huge resource the pharmacy team now find they could not do without.
“The demographics of Randalstown have changed so much in the last few years which a huge influx of foreign nationals we found OTC consultations and prescription advice was becoming extremely difficult. The addition of Parvana to our team has reduced this massively she is now widely recognised and very often accompanies the pharmacist in translating advice both OTC and carrying out various services. The GP surgery has even called on her several times to help in patient appointments with translation,” says Edel McMahon, Pharmacy Manager.
Sales increased rapidly in the cosmetic departments as she was able to post in multiple languages on Facebook upcoming promotions and in store events.
Edel continues “Parvana then came to us and suggested that she work every Saturday as she felt lots of customers were missing out as she wasn't there to translate for them this although simple this forward thinking approach made a huge impact on our Saturday footfall.
Parvana has been inspiring in this role and has completely enhanced the whole team at Randalstown Pharmacies - The team are much happier attempting to help as they have the safety net of Parvana to turn to her for correct translation.
“The Support she provides to the Pharmacists accompanying in consultations, medicine use reviews and day to day advice is immeasurable. It gives the pharmacists
arvana’s main role is medicines counter assistant but her diverse skill mix and general enthusiasm
Parvana Aghazada proudly clutching her Chemi and displaying winner window sticker in the business.
“Entering the Awards process has impacted on all of us, it has meant that we, and myself in particular, have been able to reflect on what we are doing, how well we are doing it and identified any areas for improvement. To receive recognition for that is even better.”
confidence that the patient has a clear understanding of the medicines they have been issued.
“Overall our ethnic groups are much happier and we have found come to our pharmacy from neighbouring towns because of the confidence that they will be correctly interpreted and receive correct care and advice.”
Parvana said on accepting her Award, “This was very unexpected but I accept it with great pleasure. I would like to thank the Pharmacy for
supporting me and for even putting me forward for this Award. Without them and their support I wouldn’t be able to carry out my job half as effectively as I do, I rely on them and so this Award is an acknowledgement to them also.
“Entering the Awards process has impacted on all of us, it has meant that we, and myself in particular, have been able to reflect on what we are doing, how well we are doing it and identified any areas for
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improvement. To receive recognition for that is even better.”
The Award was presented to Parvana by Mr Conor Walls,Director – Business Development with Exchange Accountants. n
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