PSNI NEWS


1.2.3 Respond quickly and appropriately to any complaint about the care or service you provide and take all necessary and appropriate measures.


1.2.4 When something goes wrong with a pharmacy service, explain fully to the patient or service user what has happened, and where appropriate: • offer an apology • offer an appropriate and effective remedy


• explain the short and long term effects


• provide support and assist to put matters right.


1.2.5 Be open and honest with patients, service users, colleagues, and employers when something goes wrong.


1.2.6 If you employ, manage or lead staff, make sure that there is an effective procedure in place that allows staff to raise concerns openly and safely without fear of reprisals.


1.2.7 Raise a concern, at an appropriate level, if you become aware of a colleague or other healthcare professional whose actions, omissions, working practices, professional performance or mental or physical health may compromise patient safety.


Standard 1.3: Maintain and protect confidential information


1.3.1 Respect the confidentiality of information, professional or otherwise, acquired in the course of professional practice and only use it for the purposes for which it is given and in compliance with current legislation.


1.3.2 Maintain systems and procedures which ensure security of information and take reasonable steps to prevent unauthorised access to it.


1.3.3 Ensure that all who are authorised to have access to confidential patient or service user’s information know about, understand, and maintain, its confidential nature.


1.3.4 Ensure that confidential information is not disclosed without consent, except where legally required or permitted.


Dr Jim Livingstone, President, PSNI


Standard 1.4: Obtain patient consent


1.4.1 Obtain appropriate consent from patients for the treatment and/or professional service provided, taking particular care to act in accordance with the law where you suspect that a patient lacks or may lack capacity to consent.


1.4.2 Ensure you record, where it is appropriate to do so, patient consent, either in writing or electronically, before providing a professional service and at appropriate intervals during the service provision.


1.4.3 Respect the right of the patient to refuse to take their medicines or to receive treatment


PRINCIPLE 2: PROVIDE A SAFE AND QUALITY SERVICE Patient safety is essential and lies at the heart of quality patient care.


Deliver quality patient-centred care in a properly managed and safe environment by having working systems which are effective, simple and clear.


Proactively identify potential areas of risk in your practice and utilise learnings when things go wrong.


Be aware that your obligations extend beyond the patient and immediate service user into the general community.


Always act responsibly, in the public interest, and ensure public safety.


Ensure that all roles and responsibilities for functions related to the safety and quality of pharmacy services are clearly defined and governed.


You Must: Standard 2.1: Provide safe, effective and quality care


2.1.1 Promote and ensure the safe, effective and rational use of medicines, medicinal products and therapies.


Dr Mark Timoney, Chief Pharmaceutical Officer


2.1.2 Effectively control and manage the sale or supply of medicinal and related products paying particular attention to those with a potential for abuse or dependency.


2.1.3 Ensure that both you and those you employ or supervise have an appropriate level of skills, including language competency.


2.1.4 Ensure that workload or working conditions do not compromise patient care or public safety.


2.1.5 Make sure that your actions do not prevent or inhibit others from complying with their legal or professional obligations.


2.1.6 Ensure that you do not, whether by your actions or omissions, create a risk to patient care or public safety.


2.1.7 Ensure that all professional activities undertaken by you, or under your control, are covered by appropriate professional indemnity arrangements.


2.1.8 Purchase medicines only from suppliers and sources known to be reputable to ensure the safety, quality and efficacy of products supplied to patients.


2.1.9 Ensure you have the facilities, equipment and materials necessary to provide services to professionally acceptable standards.


2.1.10 Take all reasonable steps to ensure that patients have safe and timely access to their medicines and pharmaceutical care.


2.1.11 Avoid treating yourself or anyone with whom you have a close personal relationship except for minor ailments or in an emergency.


2.1.12 Ensure you are aware of and adhere to all relevant legislation, and


all current standards and guidance which apply to your practice.


Standard 2.2: Manage risk


2.2.1 Undertake a regular risk assessment in relation to your professional practice and the procedures that you follow.


2.2.2 Apprise staff of medication safety issues, identify areas of high-risk practice and implement procedures and processes to minimise medication safety risks or associated issues arising.


2.2.3 Where any risk, issue or problem is identified, arises, or occurs in your practice, take prompt action to prevent, minimise, follow up and resolve any such risk, issue or problem, and this includes risks, issues or problems relating to medicines and appliances.


2.2.4 Keep abreast of medication safety alerts and other publications to ensure the safety and quality of pharmacy services.


2.2.5 Contribute appropriately to ‘near-miss’ and error reporting systems. Standard 2.3: Record, store and process data clearly and accurately


2.3.1 Complete records promptly or as soon as reasonably practicable after the patient intervention or activity has occurred.


2.3.2 Do not tamper with patient records in any way.


2.3.3 Ensure all entries in any record are accurate, clearly and legibly written and attributable.


2.3.4 Keep all records securely and in an organised manner and for the appropriate period of time. n


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