TRAINING & EVENTS


TRAINING & EVENTS


GETTING THE MESSAGE RIGHT


RUNNING AND CHAIRING MEETINGS Date: 2 June Time: 09:00 – 12:30 Cost: Members: £110 + VAT Non Members: £135 + VAT


Learn to plan and conduct a meeting in a structured and productive manner. Topics covered include introductions and icebreakers, the meeting cycle, skills of the chair, the agenda, writing minutes, managing groups along with achieving consensus.


EMAIL ETIQUETTE Date: 2 June Time:


13:30 – 17:00


Cost: Members: £110 + VAT Non Members: £135 + VAT


Learn how to manage and reduce the risks of email and the negative impact it can have. Learn how to use email effectively, social styles, using the email tools to improve their email communication skills for external and internal use.


MINUTES MADE EASY Date:


11 June


Time: 09:00 – 17:00 Cost: Members: £195 + VAT Non Members: £245 + VAT


This full day course will help those that attend to understand what is needed to produce clear and precise minutes. Topics covered include: types of meetings, speed writing and how to annotate different kinds of information.


PRESENTATION SKILLS


WITH IMPACT! Date: 24 June Time: 09:00 – 17:00 Cost: Members: £195 + VAT Non Members: £245 + VAT


Anyone who needs to sell an idea, product or service would find this course useful. It aims to show delegates how to construct a short, snappy and effective presentation by considering aims and outcomes, body language, images, language and ‘death by Powerpoint.’


22 inbusiness JUNE/JULY 2015


CUSTOMER SERVICE ON THE TELEPHONE Date: 9 July Time: 09:00 – 17:00 Cost: Members: £195 + VAT Non Members: £245 + VAT


When speaking to existing and potential customers on the telephone it is vital that that person leaves the call with a good impression of your company. This course covers tone of voice, body language, company brand and dealing with difficult calls.


DEVELOPING ASSERTIVENESS Date:


16 July


Time: 09:00 – 17:00 Cost: Members: £195 + VAT Non Members: £245 + VAT


Be more effective, positive and competent in the workplace and outside it, by learning to be firm but fair with colleagues. Delegates will realise the benefits of assertive behaviour through saying no effectively, giving and receiving criticism and recognising and dealing with fear.


WRITING A WINNING PROPOSAL Date: 21 July Time: 09:00 – 12:30 Cost: Members: £110 + VAT Non Members: £135 + VAT


This half-day course will help delegates with their written proposal or response to an


invitation to tender to speak volumes about their brand and expertise. It is designed to improve the understanding of what makes a good proposal. Topics covered include the typical tender and procurement process – including e- procurement, the key components of making a written proposal or tender and how to research the prospective company.


PITCHING FOR BUSINESS Date: 21 July Time:


13:30 – 17:00


Cost: Members: £110 + VAT Non Members: £135 + VAT


Develop confidence in delivering a pitch for business and promoting products and services. This course will cover how to structure a pitch, tailoring it for an audience and giving it the right impact.


HELPING DIFFICULT CUSTOMERS Date: 29 July Time: 09:00 – 17:00 Cost: Members: £195 + VAT Non Members: £245 + VAT


By analysing behaviour and focusing on how to manage it, this workshop will help anyone who deals with difficult calls from customers. There will be role play opportunities – both face to face and on the telephone - to allow participants to practice their skills in a safe and controlled environment.


Northamptonshire Chamber offers a comprehensive and varied range of BUSINESS-RELATED TRAINING and bespoke training courses all with one aim – to improve and develop the skills and knowledge of your business and its employees


THE BUSINESS TOOLKIT


CREDIT CONTROL & RECOVERING DEBTS Date: 3 June Time: 09:30 – 17:00 Cost: Members: £195 + VAT Non Members: £245 + VAT


Delegates will learn the importance of good cash flow and how to collect outstanding monies whilst maintaining good relations with the customer.


CIEH LEVEL 2 HEALTH AND SAFETY IN THE WORKPLACE Date:


10 June


Time: 09:00 – 17:00 Cost: Members: £195 + VAT Non Members: £245 + VAT


Gain essential knowledge of health and safety for employees working in any type of business sector. The qualification covers the following topics: legislation, the workplace and workplace equipment, manual handling, hazardous substances, workstation design, transport and vehicles and noise and vibration.


ESSENTIALS Date:


EMPLOYMENT LAW 16 June


Time: 09:15 – 17:00 Cost: Members: £195 + VAT Non Members: £245 + VAT


This workshop provides employers with the key elements of employment legislation. Compliance with legislation ensures that organisations avoid disputes with employees. Delegates will be more confident in dealing with employment issues and know when and where to seek professional advice.


EMERGENCY FIRST AID Date:


14 July


Time: 09:30 – 12:30 Cost: Members: £110 + VAT Non Members: £135 + VAT


This half day CIEH course covers the most basic aspects of First Aid and emergencies, such as resuscitation, accidents at work and the legal responsibilities involved in the care of patients.


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