commited a serious crime of concern aſter he or she was hired. Te survey report concluded that these
organizations needed to consider implement- ing reoccurring screening policies to mitigate risks. Te benefits of screening both new hires as well as current employees include: • Protecting client safety • Protecting employee safety • Increasing favorable reputation and market brand Clearly, background screening already
plays a key role in the healthcare industry and now provides expanded value in help- ing companies identify applicants and em- ployees who may present risks in handling confidential PII.
Does Your Organization Need to Take Additional Steps to Protect
Confidential Customer PII? While speaking with a human resources manager recently, I asked her thoughts regarding her company’s use of drug and alcohol testing service providers that do not perform pre-hire and reoccurring background screens on their employees (Harris 2014). Understanding that collectors and
breath alcohol technicians are exposed to donors’ names, dates of birth, employer names, phone numbers, employee IDs and social security numbers, she was
34 datia focus
surprised these screens were not always performed by all service providers as an industry standard. Access to such sensi- tive, confidential and personal identify- ing information elevates the level of risk of loss or misuse of this information not only for your customers, but for your organization as well. Most companies recognize the need
to take a proactive approach to protect- ing confidential PII. A proactive program should include background screening for applicants and employees, as well as con- tractors that have, or will have, access to PII. Screening should be performed both pre-hire and on a periodic reoccurring ba- sis. Te scope of the background screen- ing should include an up-to-date county criminal felony and misdemeanor, federal criminal and pre-employment reference checks. More oſten today, global checks are being performed to identify people that may have been recorded for terrorist activities, drug trafficking, included on the FBI’s most wanted list, and more. A social security number validation is also normally performed. Background screening should be
combined with other security measures, such as building and office security, re- stricted and password protected access to confidential data, system hardware and software security protection to provide a more comprehensive data protection
program. Hard and soft copies of chain- of-custody forms, breath alcohol testing forms, record systems, and invoices that include PII present a significant risk for drug and alcohol test service providers. Appropriate handling and storage poli- cies should be implemented to ensure these documents and the donor’s PII are carefully safeguarded. Some additional factors to consider are: • Locked briefcase traveling systems for onsite services
• Encrypted emails, and no personal email use
• No utilization of cloud technology • Secure paper shredding • Up-to-date security software on organizational computers that house private personal information
Marketing Differentiation Once your company has taken steps to implement background screening and oth- er protective safeguards, you can include these safeguards in your marketing efforts. Tis marketing approach can help differen- tiate your company with the goal of: • Increasing your organization’s market share • Protecting your organization’s market share from new or current competitors
• Decreasing your organization’s liability • Creating positive publicity for your organization
winter 2015
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