BY JOE REILLY, JOE REILLY & ASSOCIATES, INC.
T
he scope of this discussion will revolve around six key aspects of your involvement with the drug testing business. Tese include:
• Compliance with Federal Regulations—Do you provide services in compliance with federal regulations and do your clients operate in compliance with federal regulations?
• Compliance with State Laws—Where are you located? Where do you operate your business? A key best practice is to know the state laws on drug testing in the state or states in which you do business. If your state has a drug-free workplace program, you should know this inside and out.
• Mitigate Liability—Are you operating in a manner in which your company reduces exposure to liability and are you helping your customers reduce exposure to liability?
• Increase Safety—Te # 1 reason for a drug testing program is safety. Are your customers operating their drug-free workplace in an effort to maintain a safe environment for their employees? Is this the goal of their drug testing program?
• Program Efficiency—Are you looking at all of the tasks you and your team members perform and making sure that the processes are efficient? One example of inefficiency is when a TPA receives drug tests results from an MRO, prints out the results, scans them back to the computer, and then emails the results out to the client. Tere is a much more efficient process to reporting drug test results and this process can be fully automated.
• Profitable Business—You are in business to make a profit. Your operational methods can help you to recognize profits. You must also charge enough money to make a fair profit. Pricing that is too low will cause you to eventually go out of business. A Tird Party Administrator (TPA) in the drug testing industry is a company that pro-
vides a number of drug and alcohol services for employers or other end user customers. It is not a bad idea to identify what kind of TPA you are, what services you provide, what services you don’t provide, and perhaps, what services you will provide in the future. Te DOT’s 49 CFR Part 40 defines a TPA as “[a] service agent that provides or coordinates the provision of a variety of drug and alcohol testing services to employers.” C/TPAs typically perform administrative tasks concerning the operation of the employers’ drug and alcohol testing programs. Tis term includes, but is not limited to, groups of employ- ers who join together to administer, as a single entity, the DOT drug and alcohol testing programs of its members.
www.datia.org datia focus 21
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