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MARKETING


improving the service we provide as a market leading estate agent,” said Judd. James Moran in the Winkworth South


Kensington office says Brief Your Market is very forward thinking and has allowed them as a company to really target their market by specifically sending relevant reports out to their database of clients. “What makes Brief Your Market work is that clients can subscribe to specific parts of the newsletter so they are only receiving what is really relevant to them,” said Moran. “We have been using it for about a year now and have found that it is a non- intrusive way of communicating with people and we recently got an instruction through it so we know it works for us.” Moran explained that at least 70 per cent


of enquiries come through online marketing and the questions that they get asked before winning an instruction are very different from a few years ago. “Now when we visit people to win an


instruction, one of the first questions they ask is what portals we will use to feature their property. It is so important that we are on all the big portals and we will also spend extra money to have featured property positions on Primelocation and


Beresfords use Brief Your Market to reach the consumer in the most effective way possible.


Rightmove,” added Moran. An interesting development from the


rise in online marketing is that the buyer today comes to the agent in a very different position. “Five to eight years ago, the relationship we had with a buyer was very different,” said Moran. “We were often their first port of call and we could develop a relationship with them from the beginning. Today, buyers know what they want as they have been doing their homework and viewing properties online. However, nothing can take away from viewing a property for real and that is something that


we make sure our agents understand.” Similar to Brief Your Market, but with


a different presentation style, Flamefish is a media company that says it helps independent estate agents to compete with the larger chains by raising and maintaining their brand profile in the high street. Flamefish says it achieves this by


producing and delivering an individually branded property market e-zine of the quality that is normally associated with the very largest estate agents, at a pricing point that is accessible to even the smallest of agencies.


PROPERTYdrum NOVEMBER 2011 31


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