» PT STRATEGIES
Should You Be Charging More?
Too high? Too low? Determining your fees for personal training can be an ongoing challenge BY BARB GORMLEY
But too few trainers and clubs commu- nicate this message well to their mem- bers and prospects, says business con- sultant Jeff Russo. And even when they do, their hourly training rates are often too low.
W 20 Fitness Business Canada July/August 2014
e all know that personal fit- ness training is one of the best investments a person can make in their lifetime.
Support your rate with a strong business and sales process According to Russo, successfully
converting prospects to personal train- ing clients who are willing to pay a truly professional rate for the service, hinges on having an excellent multi- step business process and sales process in place.
These business and sales processes
should include, for example, a com- plete fitness assessment, an orientation with a trainer, and an intake process that exposes people to the motivation, inspiration and great outcomes that personal trainers provide. “Many clubs just list services and
features, only scratch the surface when it comes to assessments, and very seldom go deep enough to iden- tify problems that are preventing clients from achieving results,” says Russo. Most clubs don’t even require an
assessment, he adds. This is the most effective time to highlight and jus- tify the price, value and benefits of personal training, how it addresses health risks and how it can motivate and inspire members to reach their goals. Trainers and clubs that charge less
than what the market will bear or who discount their rates, do a disservice to
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