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Parks, Play & Sports


8 QUESTIONS EVERY BUYER SHOULD ASK THEIR PLAY SPACE SUPPLIER


At the API, we understand that choosing a play space provider can be an intricate process that requires a lot of research. Finding a company that is trusted, reputable, experienced and has the customer’s best interests at heart is time consuming and that is why we offer a helping hand.


Here are 8 questions every buyer should ask when looking at play space suppliers:


1.


Can you provide details of similar projects completed in the last 12 months?


Always ask for evidence of recent previous work, case studies and referenc- es. This demonstrates competence, commitment, credibility and reassurance that is the right type of company to deliver on your vision.


2.


Can I see third party test certificates for the products you will be using on this project?


This demonstrates compliance with BSEN 1176 and other relevant safety standards.


3.


Can I have 3 customer references for projects you have delivered recently?


This will allow you to talk to a third party about the supplier’s service delivery. Membership of a recognized play industry body also ensures adherence to a Professional Code of Conduct.


4. What added value can you bring to this project?


This will enable you to evaluate if there is something valuable that a supplier can provide in addition to creating your new play space. For example, carrying out a stakeholder consultation.


5.


Can you include costs for an independent post installation inspection on completion?


This will provide peace of mind by checking a site for flaws, fitting problems or safety hazards prior to children using it.


6.


What can I do if something goes wrong and I am dissatisfied with your performance?


The API offers a free technical dispute mediation service to all clients buying from API member companies.


7. Can I see you annual certificate of API membership?


This is the best way to ensure that all of the above issues are addressed. All members sign a Professional Code of Conduct to ensure a benchmark of ser- vice in play practice and design. For an up-to-date list of members, visit www. api-play.org or call 02476 414999 ext 208.


8. Have you been credit-checked?


Always undertake a credit check on any potential supplier and explore their trading history. Remember that ratings change over time. This is inexpensive and could save a lot of inconvenience and cost by ensuring your supplier is financially sound. On joining the API, all members undergo rigorous credit checks.


02476 414999 www.api-play.org Reader Enquiry: 72


The Association of Play Industries (API) is the lead trade body within the play sector, represent- ing the interests of the manufacturers, installers, designers and distributors of both outdoor and indoor play equipment and safety surfacing. Founded in 1984 the API currently has 75 members.


The API operates under the umbrella of the Federation of Sports and Play Associations (FSPA), the national trade body responsible for representing 18 Associations in the UK’s sport and play industries. www.sportandplay.com


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