News 15


WHAT’S iN EUROPEAN BAT WEEKEND


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Linn Park, Simshill Road. 25 August, 8.30pm, free. A fan of Batman? Go and see the real thing at the Going Batty bat hunt for kids aged 8 and over.


For more info, call 0141 287 8118.


HIGHLAND CATTLE SHOW Pollok Country Park, 15 September, free.


The largest gathering of cattle in Scotland, plus lots of other entertainment.


For more info, call 0141 276 0924.


COMPETITION Providers of our home contents insurance for tenants


Fill in this Sudoku and send it to us for a chance to win a great prize – a £50 gift voucher.


Send your answers to:


KEY SUDOKU, Communications Department, GHA, Freepost NAT22631, Glasgow G1 3BR.


LAST ISSUE’S SUDOKU


Name:


Telephone number:


Address:


Last issue’s Sudoku winner was John McLaren, of Knightswood, who won a £50 gift voucher.


Terms and conditions can be found on the GHA website at www.gha.org.uk/competitions


OPENING DOORS: GHA’s Big Red Truck


DOORS OPEN DAY i i


City Building Skills Academy, 99 Norfolk Street. 15-16 September, free. Visit the Glasgow House – the prototype homes of the future - and also our Big Red Truck.


For more info, call 0141 554


4411 or visit www. glasgowdoorsopenday.com


GREAT SCOTTISH RUN George Square,


1-2 September. Prices vary. Join in the 10k or half- marathon races. There are also shorter races for kids.


For more info, visit www.runglasgow.org/


GSR-2012 theKEY www.gha.org.uk


COMPLAINTS update From 21 May-15 July 2012, we received 246 complaints


and resolved 93.7 % within the agreed timescale. ■ ■The top three reasons for complaints were to do with our allocations policy, environmental work and anti-social behaviour. We also had 22,161 repairs requests over this period and received 225 complaints about repairs. The most common reasons were broken appointments, incomplete work, the quality of work and the timescales for the work. ■ ■The Scottish Public Service Ombudsman has set out a new procedure to ensure all public services meet the same standards in complaint-handling. We are reviewing our complaints policies and procedures and will provide you with full details in the next edition of the Key. If you want information, contact David Forsyth on 274 5790.


You can make a complaint, comment or compliment by: ■■calling us on 0800 479 79 79 ■■dropping in to one of our local offi ces ■■using our complaints form ■■writing to your local offi ce ■■visiting our one-stop shop at 173 Trongate ■■emailing us at complaints@gha. org.uk


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