What’s involved in the software functionality and accompanying equipment that comprises with the Avigilon Control Center Software & cameras that is provided by your organization to Casinos? Avigilon delivers high-definition surveillance video, which as one would imagine, can be taxing on bandwidth and storage. We developed a technology called High-Definition Stream Management™ (HDSM) that preserves complete image integrity through visually loss-less compression while managing the bandwidth and storage efficiently. The Avigilon Control Center (ACC) software is simple and easy to use, allowing casinos to have full control over video surveillance video playback. This helps casinos quickly retrieve the evidence they need and speed up response times and investigations. Casino operators can also use ACC on their iPhones, iPads or Android devices so they can watch over their properties from any location. On the camera side we offer the broadest range of megapixel cameras in the industry, from 1 MP to 29 MP. This array of cameras helps our customers choose the right resolution for their situation. Our cameras also provide lower installation and labor costs because of their plug and play ability. The biggest value our cameras provide casinos is the best image quality in the industry. Having exceptional image quality provides casinos with the ability to undeniably identify faces, license plates or incidents to be used as evidence or to preemptively protect people and assets.
What are the key features of Avigilon Video recorders, do they have, for example, high speed tracking along with high definition quality as these are considered extremely important factors?
Our network video recorders (NVRs) have Avigilon Control Center preloaded and configured for maximum performance and reliability. NVR servers are scalable and each one can record up to 32 MB/s of image data up from up to 128 cameras. The Avigilon Control Center software is a simple and easy way for surveillance and security operators to locate video related to a claim or incident,and obtain the video evidence needed to make a timely informed decision. Avigilon’s ACC helps our customers deliver improved customer service and more accurate decision-making on risk management matters.
The company has an impressive list of case studies where your organizations expertise has been involved in a broad area of markets, how does that experience benefit the Casino Industry? Bridging the analog world to the IP convergence was achieved in April 2010 with development of the H.264 Encoder at 30 frames per secondthat today provides casinos with an affordable pathway to high- definition video surveillance using existing analog
cameras. This was an important step for the casino sector because there is a measured improvement that can be seen for the first time from recorded versus live video that are equal today. This makes a compelling reason for casinos to invest in Avigilon encoders and adding high-definition cameras where the amazing image quality offered also provides clarity on table games or cash transactions not previously achieved. Casinos today offer gaming experiences as well as, entertainment, retail, world class hotels, food and beverage offerings and ‘day and night clubs.’ These are all impacted by casino surveillance and security. With the recent economic downturn casinos had to do more with less staffing. The division of duties as a clear example where surveillance observers watch casino gaming operations for game protection and integrity while security observers deals with the public areas as well as cash handling and back- of-house (BOH) for asset protection. Security professionals are also the first responder for many types of emergencies and guest needs. These matters all rely on high quality video resolution and high-definition image quality can make a big difference in the outcome in many situations. The better the resolution the betterincidents can be handled by staff. With improved clarity from the recorded video and live video surveillance, security professionals have the best evidence to make a more informed or accurate decisions, taking the guesswork out of the equation.
Do Avigilon provide training and support? Yes, we provide training and support free of charge. We have a support section on our website with manuals, downloads, technical specifications and a technical support team available by phone 24 hours a day, seven days a week. Our training can be conducted in-person, online, and via webinars. We also have sales people who are knowledgeable in even have industry-specific experts to service our clients, like myself, Douglas Florence, CPP. We have had customers from all walks of life, from schoolteachers to police officers, tell us how easy our system is to learn and use. In most cases, customers are up and running within minutes. Our free technical support is a key differentiator for our customers. They know they can count on us 24 hours a day 7 days a week.
Could you explain the features of your ‘Intelligent Video analysis systems’? Avigilon systems can provide or work with a variety of intelligent video analysis systems. For example, Avigilon Control Center high-definition license plate recognition(LPR) provides single and multi- lane LPR with HD accuracy from a single camera. Fully integrated within Avigilon Control Center and combined with Avigilon HD LPR capture kits, LPR
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