We aim to provide with a first class service. If we have not yet delivered the service that you expect or you are concerned with the service provided, we would like the opportunity to put things right.
Our complaints process [ ] Initially please raise your concerns with CHUResidentsline on 01902 712962 [ ] If your complaint is not resolved or you are not happy with our response and the course of action proposed, you can progress your complaint to our Customer Relations Office
[ ] A separate investigation will then be carried out in an attempt to resolve your complaint and a final decision issued. However if resolution is not possible they will issue a response within 8 weeks of your original complaint
Customer Relations Contact Details Customer Relations Office Royal & Sun Alliance Plc Bowling Mill
Dean Clough Industrial Park Halifax HX3 5WA Tel :
Fax : e-mail :
0800 1076160 01422 325146
halifax.customerrelationsoffice@
uk.royalsun.com
What to do if you are not satisfied If you are still not satisfied Royal & Sun Alliance is regulated by the Financial Services Authority whose arbitration service is the Financial Ombudsman Service and you may be able to refer to your complaint to them.
Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR Tel :
0845 0801800
e-mail : web :
enquiries@financial-ombudsman.org.uk www.financial-ombudsman.org.uk
Your rights Your rights as a customer to take legal action remain unaffected by the existence or use of any complaints procedures referred to above. However the Financial Ombudsman Service will not adjudicate on any cases where litigation has commenced.
This is a “claims made” policy. This policy covers only claims notified to the Company during the period of insurance.
Legal Expenses Insurance 54
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