Claim Notification
Conditions that apply to this policy in the event of a claim are set out on pages 41-44 of this policy. It is important that you comply with all policy conditions and you should familiarise yourself with their requirements.
Directions for claim notification are included in the claims conditions. Please remember that events that may give rise to a claim under this insurance must be notified as soon as reasonably possible although there are some situations where immediate notification is required.
The claims conditions require you to provide us with any reasonable assistance and evidence that we may require concerning the cause and value of any claim. Ideally, as part of your initial claim notification, you should provide:
Your name, address and contact phone number(s) • Policy number • The date of the incident • The cause of the loss or damage • Address where the loss took place together with an estimated claim value if available •
If the claim involves personal injury or damage to third party property, the names and addresses of any other parties involved or responsible for the incident including details of injuries and names and addresses of any witnesses (if known)
This information will enable us to make an initial evaluation on policy liability. We may, however, request additional information depending on circumstances and estimated claim value. Sometimes we may wish to meet with you to discuss the circumstances of the claim, to inspect the damage or to undertake further investigations.
We take pride in the claims service we offer to our customers and we have developed a network of contractors, repairers and product suppliers dedicated to providing claim solutions.
Data Protection Act
All personal information supplied by you will be treated in confidence by the Royal & Sun Alliance Insurance Group of companies and will not be disclosed to any third parties except where your consent has been received or where permitted by law. In order to provide you with products and services this information will be held in data systems of the Royal & Sun Alliance Insurance Group of companies or our agents or subcontractors.
The Royal & Sun Alliance Insurance Group of companies may pass your personal data to other companies for processing on its behalf. Some of these companies may be based outside Europe in countries which may not have laws to protect your personal data, but in all cases the Group will ensure that it is kept securely and only used for the purposes for which you provided it. Details of the companies and countries involved can be provided to you on request.
The Royal & Sun Alliance Insurance Group of companies would also like to keep you informed (by telephone, post or e-mail) of selected products and services available from us and our carefully chosen suppliers. If you would prefer not to receive this information from us please let us know when you call or write
Consumer Credit Termination Clause
We reserve the right to terminate the Policy in the event that there is a default in instalment payments due under any linked loan agreement.
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