Business e-services
LAND REGISTRY Anton Hunt
Anton is the Business Development Manager at the Land Registry.
Land Registry has been registering the ownership of land and property in England and Wales since the organisation was founded in 1862.
Next year we mark our 150th anniversary as a government department. We can look back with pride on an unbroken record of public service that not even a Word War Two land mine through the roof of our central London offices could interrupt.
In recent years we’ve diversified our business to offer a range of new products and services to our customers while fulfilling our statutory functions.
Our main function is to keep a register of title to freehold and leasehold land and charges throughout England and Wales. State-backed registration offers owners the greatest possible security of title, providing protection against claims of adverse possession.
As an executive agency and trading fund we cover our costs – and pay an annual dividend to the Treasury – from our income from the fees for registration and other services.
In recent years we have been through difficult financial times as a result of the dramatic downturn in the property market. With falling registration volumes and property prices pushing revenues downwards, we’ve implemented a programme of office closures and cost cutting that has successfully rebalanced the books and provided a strong foundation to move forwards.
The property market downturn, legislative changes from the Legal Services Act, pressures from the professional indemnity market and tightening lender panels have also placed great pressure on our customers.
Our aim is to do everything we can to support our customers and stakeholders in the coming years, as reflected in our new strategic vision: putting the customer, quality and innovation at the heart of land registration services.
The focus for the future will be on delivering products and services through channels that meet our customers’ changing needs. This
will require flexibility and responsiveness in
continuously seeking improvement processes while always ensuring the security and integrity of the Land Register.
THE TERRIER - Autumn 2011
Our Business e-services allow customers to lodge applications and request searches and other services electronically.
We now have 12,991 organisations and 189,812 registered users with access to Business e-services via the Land Registry portal, our secure website platform.
The key benefits of Business e-services are:
● speed, certainty and accuracy ● no more postal delays ● savings in time, money and resources ● reduced environmental impact ● an electronic audit trail that helps prevent fraud.
A recent customer survey showed that 95 per cent of respondents rated the portal as good, very good or excellent, with 35 per cent describing it as excellent.
The range of Business e-services is regularly expanded and we are currently developing an e-document registration service in response to customer feedback.
The service will build on the e-lodgement and e-delivery application types already available and will allow customers to securely lodge a suite of applications (including registration of transfers and/or charges affecting the whole of a registered title) that are currently submitted through paper–based systems.
It will allow substantive registration applications and transaction types (form AP1 and scanned versions of accompanying documents) to be submitted by a signed-up conveyancer organisation with legally qualified supervision, via the Land Registry portal and Business Gateway (see below).
A successful ‘proof of concept’ period for the new service ended in April and this year a prototype will be trialled with a range of selected Land Registry customers with a planned launch date of early 2012.
During this time Land Registry will also trial the changes required to our internal processes. When these checks and measures in place we plan to roll out an easy-to-use, robust and secure service.
Business Gateway
The cost and time savings that can be made by using Land Registry e-services are further enhanced through Business Gateway, a much more highly automated service.
Business Gateway is a system-to-system channel aimed at medium and high volume conveyancers and solicitors with casework management systems and/or software integration capability.
Additional service availability will allow the closure of the Connect Direct and National Land Information Service platforms and the migration of those customers to Business Gateway in future years.
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