HEALTH FITNESS CORPORATION
Kim Diamond, Area Manager • September 11, 2001: managed 183 facilities, five in New York • September 2011: manages 300 facilities, four in New York “The impact that 9/11 has had on our operations and security
serves as a constant reminder of how much things have changed. For example, employee IDs must be worn or carried at all times. Addi- tional security measures have been implemented for visitors, who have to wear badges with photo identification while they’re in our buildings. We’ve instituted more comprehensive safety protocols that address fire, terrorist attacks, and evacuation drills. “Once in a while, I look up at the skyline, and the missing Twin Towers remind me of 9/11
and the days that followed. Understanding that we can’t control everything, I continue to proudly live and work in New York City, striving to empower New Yorkers to take control of their health, educating them about choices that comprise a healthier lifestyle, and encouraging them to achieve and maintain optimal health.”
THE SPORTS CLUB COMPANY
Nanette Pattee Francini, President and Cofounder • September 11, 2001: eight clubs, three in New York
• September 2011: two clubs in New York; six other clubs were sold to Millennium Partners Sports Club Management in 2006 “Before 9/11 ever happened, I’d regarded New York City as pretty
much the center of the universe, and I still do. New Yorkers are strong and resilient. They fought back by saying, ‘We’ll come back stronger, we’ll live well, and we’ll flourish.’ And they did. “On 9/11, the Reebok Sports Club/NY was our one mature club, as our two others there had
only opened recently. We felt the most impact at that facility, and, since 9/11, those members have remained steadfastly loyal to the club. For many, it’s a ‘community center’ and remains an oasis in the middle of the big city.”
TOWN SPORTS INTERNATIONAL HOLDINGS, INC. [NASDAQ: CLUB]
Bob Giardina, President, CEO • September 11, 2001: 126 clubs, 26 in Manhattan; privately held
• September 2011: 159 clubs, 52 in New York City and the boroughs; public company “In general, 9/11 created a heightened awareness that something
major could happen in this city. Following that, and such incidents as the Times Square Bomber and the killing of Bin Laden, increased security around New York City, overall, remains a constant reminder of that possibility … But we also learned from the event. We recog- nized, for example, that our safety and evacuation procedures had to change, and that our awareness of communication processes, by necessity, had to increase.” —|
– Jon Feld,
jfeld@inc.com www.
ihrsa.org | SEPTEMBER 2011 | Club Business Internat ional 41
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