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38


Seeing is believing


In today’s global world, manufacturers are faced not only with the challenge of delivering their products to customers on time but also with supplying the required user documentation to operate such products


Time is money, even when it comes to reading lengthy operating instructions. Written instructions are often open to


interpretation: depending on the reader’s own perception and cultural environment. Further factors such as time available and training all determine how effectively a reader can follow instructions in a manual in order to be able to efficiently carry out work. Documentation companies are continually


searching to improve methods of producing instruction manuals. With this in mind docuserve is now promoting a new system of knowledge transfer, which offers a very effective method of training staff. By employing the latest hypervideo technology and a non-linear concept with real video clips, docuserve can now produce instruction modules that are similar to a navigational system in a modern car. Hypervideos are far more effective than their written counterparts. In addition the films are deliberately produced without using the spoken word; as a result, this can greatly reduce and in some cases eliminate the need for translation. docuserve‘s new service can also be used as a solution to another problem: if a long-standing, trained and qualified member of staff suddenly leaves the company, how do you ensure that key skills are passed on? docuserve can provide solutions to ensure that the knowledge is effectively transferred and remains in the company.


Design in Motion


This new service has a wide range of applications. docuserve has completed with Innovint Aircraft Interior GmbH, an instruction film for their SkyKids child seat and baby


bassinet. Both knowledge-transfer-modules are now being offered to Innovint’s customers. They can use it for training or as an interactive visual instruction-guide. With the “VIP & Executive Jet solutions” division of Lufthansa Technik AG docuserve is producing at the moment two hypervideo modules. The first module will be an image film of the new Design Toolbox that Lufthansa Technik has developed for its sales team. The box contains a wide range of style elements and materials to show customers numerous options for their future cabin design. Also included are the so-called “furnishing-style-cards”, which Lufthansa uses to get an overall impression of customers tastes with regards to elements such as carpets, cloth, leather etc. The second hypervideo module will be an instruction film for manufacturers presenting their products in the Design Toolbox. Lufthansa Technik Design-Engineer Rudolf Christan has


been impressed by the new cooperation with docuserve. “By using hypervideos, not only are we helping the manufacturers to present their products in the best possible light but products, and their countless range of combinations, can be presented to customers more effectively than by standard image films.” Another project that will be completed this month is a visual operations-guide, for the Door-Trainer-A380- Demonstrator of EADS RST Rostock Systems-Technik GmbH. Especially in the field of error diagnostics, the customer is able to find the solution to


his problem much faster by using a hypervideo- module. Henry Sachs from EADS RST believes that “by


using such a direct and clear method to transfer knowledge, employees will be more flexible and be able to work in different areas. It is often the case that people have a natural aversion to reading lengthy instruction manuals. With this new method, this will be no longer the case.”


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