48 INDUSTRY technology v2 2/12/08 15:01 Page 48
48 industry report – technology
Technology take-up for
TMCs tops expectations
The increase in demand for global distribution systems among travel
management companies continues as Travel Managers see their role evolving
with the need to keep pace with a changing economic climate
Technology choices
he number of travel management companies
9:1. Does your TMC offer clients a self-booking tool?
yes 2007: 76% 2008: 84%
no 2007: 24% 2008: 16%T
that offer self-booking tools to corporate
clients has increased in the last 12 months.
Last year 76% of respondents said their TMC
offered the booking technology. That number
has risen to 84% this year (9:1).
9:2. Which GDS does your agency use? Martin Cowley, senior vice-president at technology
Travelport 2007: 59% 2008: 21% firm Sabre, says he has seen a “notable rise in demand”
Amadeus 2007: 8% 2008: 18% in the last 12 months.
Sabre 2007: 27% 2008: 31% “Our customers are looking to self-booking tools as they IT’S SIMPLE,
we use another system 2007: 6% 2008: 30% are faced with increased pressure to deliver cost savings
EFFICIENT AND
and efficiency in their travel programmes,” he said. “We
9:3. How many of your bookings are you able to make saw this trend emerge a few years ago when the role of
THE MOST COST
through the GDSs? travel managers started to become a procurement
EFFECTIVE WAY
all of my bookings 2007: 24% 2008: 23% function, and with it the need to drive down costs while
enhancing the journey and experience for travellers.”
OF OBTAINING
some of my bookings 2007: 65% 2008: 15%
most of my bookings 2007: 11% 2008: 62% The global distribution system is still the most popular
THE TRAVEL
distribution channel with agents (9:3). Some 62% say they
CONTENT
9:4. Do you think GDS booking costs are too high? make most of their bookings on the GDS while 15% say
yes 45% they make only some bookings. A quarter of respondents
THEY NEED
no 55% only use the GDS to book travel for their clients.
Cowley continued: “It’s simple, efficient and the most
cost effective way of obtaining the travel content they
need. That’s why GDSs have teams in place to focus
solely on securing relevant content for agents, be it
air, car, hotel or rail.”L52159
9:1. THE VAST MAJORITY OF TMCS OFFER CLIENTS
A SELF-BOOKING TOOL
■ Yes
16%
■ No
84%
ttgbusiness.com❖ industry report 2008
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