11-18 TTGB awards 2/12/08 15:20 Page 18
18 awards
corporatecategory industryaward
Travel Management Outstanding Contribution
Company of the Year to the Industry
Winner: Carlson Wagonlit Travel Winner: Richard Brown, chief executive, Eurostar
Sponsored by Sponsored by
Shortlisted What the judges said: Richard Brown is the quiet man
Chambers Travel Management of travel – but his lack of high profile does not detract
Eton Travel Agency Ltd from his – and his team’s – amazing achievements over
FCm Travel Solutions the past year.
HRG The first and most obvious (and the judges drew
Key Travel comparisons with the disastrous opening of T5), was the
seamless transition from Waterloo to St Pancras last
What the judges said: Carlson Wagonlit Travel year – a move which really could not have gone better
produced a clear, concise and professional entry. The in the judges’ opinion. The opening of Ebbsfleet has
company showed the excellent benefits it gives staff less fanfare but was equally as successful.
and evidence of really looking after its employees. The judges were also full of praise for Richard’s push
The judges were particularly impressed by CWT’s to get Eurostar onto the GDSs and his unswerving
outstanding training and “school term contracts” for championship of environmental causes.
working mothers. Judges commented on how creatively
the company seemed to approach everything – a well Background: Richard joined British Rail in 1977 and
deserved winner. held a number of roles before becoming InterCity
director. In 1996 he joined National Express, becoming
Why this entry was a winner: CWT asked every staff rail chief executive, and also set up Midland Mainline.
member to make a resolution on how they would turn In 2000 he became chairman of the Association of Train
the company’s mission statement into a reality. CWT Operating Companies and in August 2002 he became
helped its staff to act on these resolutions by running chief executive of Eurostar.
79 training courses over the past 12 months. Last year Richard was awarded a CBE. He is married
The company attributes its success to the talent and with two daughters and one son, and counts sailing
passion of its workforce. Rewards include shopping among his hobbies.
discounts, travel deals, childcare vouchers and a
cycle-to-work scheme. An annual ball is held to The future: His next focus is on RailTeam, in which
recognise the best staff, nominated by their colleagues. eight major European rail operators come together in
CWT UK surpassed £1 billion in revenue in 2007 for the rail equivalent of an airline alliance.
the first time ever, and the company is on track to “The idea behind RailTeam is to put in place a
generate even more revenue this year. web-based ticketing and distribution system, allowing
The sales team surpassed its annual target of seamless travel between, for example, London and
£100 million in new business in August, and is Cologne,” says Richard. “We want to make to make
projected to bring in 20% more than budgeted this sure there’s a single information point for both
year. CWT boasts a 98% client retention rate. travellers and TMCs.”
ttgbusiness.com ❖ industry report 2008
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