23-26 INDUSTRY agents 2/12/08 15:13 Page 26
26 industry report – overview
agents: environment and safety
1:7 and 1:8. WHEN ASKED IN WHICH SECTOR THE BIGGEST INCREASE IN BOOKINGS
COULD BE EXPECTED IN THE NEXT 12 MONTHS, RESPONDENTS SAW LITTLE CHANGE
1:12. Do you think people are currently more concerned
about oil prices and the economy than climate change PRESENT FUTURE
and the environment?
Yes 90%
No 10%
12% 15%
1:13. Are your clients more or less concerned about climate
change than this time last year?
15%
20%
41%
more 24%
41%
less 11%
the same 65%
1:14. Has the Corporate Manslaughter act had an impact on
27%
29%
clients’ travel policies?
significant impact 1%
slight impact 17%
have not noticed any impact 82% ■ Air ■ Rail ■ Hotels ■ Ancillaries
1:15. If yes, in what areas of policy?
traveller tracking 42% EVEN IN A CWT’s Turner noted that the majority of respondents
health and safety rules 21%
GENERAL
had seen their biggest increase in air bookings, with
enforcing policy compliance 34%
other 3%
DOWNTURN,
some 41% of agents indicating that by sector, air had
increased the most in the past 12 months – and the same
CERTAIN
percentage said they expected it to increase next year.
1:16. Have you noticed corporate social responsibility (CSR)
SECTORS WILL
Rail bookings came in second with 27% stating that
policies affecting you/your company/your clients? they had seen an increase in the past 12 months – and
yes, significantly 3%
REMAIN
29% predicting an increase in 2009. Hotels saw an
yes, slightly 19%
BUOYANT
increase of 20% in the past year, but agents predicted
not at all 78% a drop off to 15% in 2009.
Turner said: “CWT's air volume has continued to
1:17. If yes, in what areas of policy? increase this year, but the growth in rail and air is
insisting on green/ethical standards for preferred suppliers 35% outstripping this rise. The make up of our bookings has
offsetting carbon emissions 36% been steadily changing so that air now represents 40%
charity/community/outreach projects 21% of our bookings, with rail and hotels totalling 33% and
other 8% 22% respectively.”
“Typically TMC's were considered air experts and
80% of volume would have been air transactions, this
change is a result of the appetite for one-stop shopping
among corporate customers,” he added.
One of the more interesting set of results came from
the regional activity questions, where agents posted the
biggest increase in bookings in the past 12 months and
in the next 12 months for travel within the UK, both at
26% and 21% respectively (1:10 & 1:11).
Vandersluys said: “It is Interesting to note that
there is an increase in travel domestically. My own
experience shows that a number of clients in the US
are encouraging colleagues to meet at video
conferencing centres in the UK to communicate with
colleagues globally rather than the whole team
stepping on a plane.”
However, she predicted that this would be a
temporary solution.
Not surprisingly, the response to question 1:12 was
unequivocal – a massive 90% of respondents said they
felt their clients were more interested in oil prices than
the environment. However, despite this 24% of
respondents said their clients were more concerned
about the environment than this time last year, with
11% responding less and 65% the same. L52159
ttgbusiness.com ❖ industry report 2008
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