03 TTGB Contents 2/12/08 20:15 Page 3
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contents
industry report 2008
05 Editor’s comment
Welcome to the ttgbusiness Industry Report 2008
frontline
07 News
Highlights of the ttgbusiness Awards plus all the
news from this year’s Industry Report
awards
11 Introducing the fourth ttgbusiness awards,
rewarding the top players in business travel
12 Judges
Meet this year’s panel of industry figures drawn
from all sectors of the industry 11
13 Agent winners
We profile the eight agent winners
17 Supplier winners
Top sales manager and top sales team scoop
the coveted prizes
7
18 Industry winners
An outstanding contribution to business travel –
Roichard Brown, CEO, Eurostar
industry report
23 Agents
There’s growth and activity – despite the doom
28 Suppliers
The credit crunch begins to bite
All our survey
31 Buyers
results examined
The economy is tanking but you’re still travelling
and assessed
34 About you
p20
You’re badly paid – but you love your job
36 Air
Bookings up but cabin class down
41 Rail
The star performer thanks to Paris getting closer
44 Hotels
Agents are moving away from GDSs
47 Meetings & events
Good growth for 2008 slowing in 2009
48 Technology
More TMCs offer a self booking tool than last year
50
50 Behind the suit
Paul Boyle tells us what makes him a player
20
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ttgbusiness.com❖ industry report 2008
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