34-35 INDUSTRY about you v2 2/12/08 19:48 Page 35
industry report – about you 35
4:10. MORE THAN HALF OF OUR RESPONDENTS EARN LESS THAN £24 A YEAR
What do you do?
4:7. What is your role?
director 2007: 11% 2008: 4%
37%
manager 2007: 21% 2008: 14%
Under 20k
team leader 2007: 9% 2008: 11%
19%
account manager 2007: 3% 2008: 5%
21-24k
business development manager 2007: 2% 2008: 2%
consultant 2007: 48% 2008: 60%
22%
other 2007: 6% 2008: 4%
25-29k
14%
4:8. How long have you worked in business travel?
30-35k
0-1 years 2007: 9% 2008: 5%
1-3 years 2007: 6% 2008: 14%
3%
3-5 years 2007: 9% 2008: 9%
36-40k
5-7 years 2007: 10% 2008: 7%
3%
7+ years 2007: 66% 2008: 65%
41-50k
4:9. Do you expect to stay in business travel or move in the
2%
next 12 months?
51k
move 2007: 20% 2008: 6%
stay 2007: 80% 2008: 94%
so many experienced staff not earning better salaries.” AN 4:10. What is your basic salary (before commission)?
The business travel sector has long bemoaned the
ENCOURAGING
under 20k 2007: 35% 2008: 37%
shortage of young skilled staff. But with the economy
31% DO EARN
21-24k 2007: 22% 2008: 19%
in upheaval the recruitment of young staff has fallen. 25-29k 2007: 20% 2008: 22%
Kristina Wallen, managing director of travel
MORE THAN
30-35k 2007: 12% 2008: 14%
recruitment firm Harp Wallen, was not surprised by the
£250 A MONTH
36-40k 2007: 4% 2008: 3%
state of salary levels. She said: “They’ve been stagnant 41-50k 2007: 3% 2008: 3%
for about two years now.”
IN BONUSES
51k+ 2007: 4% 2008: 2%
But how do travel management companies make the
AND
job more attractive? Unlike the leisure sector, working 4:11. Do you have targets?
to targets for commissions has never been an integral
COMMISSIONS
Yes 2007: 53% 2008: 61%
part of the job. But this could be about to change. No 2007: 47% 2008: 39%
Although 58% of respondents earn extra commissions
and bonuses in addition to their basic salary (4:13), 4:12. If yes, do you achieve them?
these additional earnings are still pretty meagre, with always 2007: 10% 2008: 10%
52% earning less than £100 a month (4:14). However, most of the time 2007: 77% 2008: 58%
this is a vast improvement on the 2007 figure where some of the time 2007: 10% 2008: 29%
81% of respondents earned less than £100 a month. never 2007: 3% 2008: 3%
An encouraging 31% do earn more than £250 a month
in bonuses and commissions – compared to just 10% 4:13. Do you earn extra in commission/bonuses?
last year. As Haynes pointed out, commissions and Yes 2007: 41% 2008: 58%
incentives are vital nowadays if employers are to attract No 2007: 59% 2008: 42%
talented workers.
Wallen believes attitudes have not developed quickly 4:14. If yes, how much commission (on average) do you earn
enough: “58% is still a very low proportion of workers in a month?
being incentivised. Working on the front line, or less than £100 2007: 81% 2008: 52%
further up the ladder, is a sales job as well as a £100-250 2007: 9% 2008: 17%
customer service role.” more than £250 2007: 10% 2008: 31%
Most of our respondents appear to be committed to
their employers and to the industry. A number of 4:15. Is commission in your workplace…
recruitment companies say they have experienced BT pooled and divided up evenly? 2007: 64% 2008: 14%
staff currently out of work who are desperate to get earned individually? 2007: 28% 2008: 61%
back into the industry. a combination of the above? 2007: 8% 2008: 25%
A number of companies have introduced recruitment
freezes as a result of the country-wide belt tightening.
But it is also the ideal time to bolster the quality of
staff with the scores of experienced consultants looking
for work. L52159
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