20-21 INDUSTRY intro 2/12/08 19:11 Page 20
20 industry report
industryreport
editor’scomment
The second ttgbusiness Industry Report is a comprehensive
overview of the UK business travel market, broken down into key
sectors. The results are drawn from three groups of players –
agents, suppliers and buyers – and are a representation of your
views of how your business has fared over the last 12 months and
looking ahead towards 2009.
The survey ran online over the summer and into October, so the
results are a fair reflection of how the economy went into
meltdown from mid-September onwards. We had almost 500
responses drawn from across the industry – more than last year –
and we hope that this report sets the standard in terms of an
insight into the state of business travel today and into 2009.
Adam Coulter, Editor
SURVEY WINNER:
Contents – Industry report 2008
✱ Joanne Simpson,
Senior Business Travel
23 Agents
Consultant, FCm Travel
An overview of the market taking in growth, regional and environmental activity
Solutions, has won a
28 Suppliers
week’s holiday in
Despite a decrease in bookings, suppliers are looking forward to 2009
Chicago and the Great
31 Buyers
Lakes including flights
Number of bookings against actual spend makes an interesting comparison
with BMI
34 About you
Despite disappointing salaries, travel staff stay loyal to the industry
36 Air
We take a look at client’s concerns, what they are booking and which airlines
41 Rail
The train is looking at a revival thanks to better services and climbing energy prices
44 Hotels
The rise of the serviced appartment doesn’t inhibit hotel booking numbers
47 Meetings and Events
M&E bookings may be down but the sector remains upbeat
48 Technology
GDS is still most popular with agents and increasingly with TMCs
ttgbusiness.com❖ industry report 2008
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