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Vol. 65 Number 12


News A


orthwestern Electric October 2014


We’re always looking out for you Check out our value added services for members


s a member-owned business, Northwestern Electric is committed to serving you better by providing services and programs that will improve your quality of life and enhance our local communities. We want to make sure you’re aware of the many member benefits offered by your co-op. Please take a moment to read over some of the different services we offer.


Payment Options ►Automatic Bank or Credit Card Draft: Sign up for NWEC’s auto- matic bank draft program and your electric bill is paid every month via automatic draft from your bank ac- count or via credit card on the 10th of the month.


►SelectPay: Our SelectPay pro- gram allows you to pay-as-you-go, giving you the opportunity to pay when you want, in the amounts you want. SelectPay puts you in control of your electric account balance and energy use. (15111001)


►Online bill payments: Pay your bill online at www.nwecok.coop. For questions about online bill pay, call 800.375.7423 or 256.7425.


►Mobile App: Pay your bill using our mobile app. To locate the app, type “NWEC” in the search bar.


►Pay By Phone: Pay your bill by phone anytime day or night with a debit or credit card by calling


888.252.9372. The automated sys- tem speaks both English and Span- ish and there are no additional fees.


►Average Monthly Payment Plan: NWEC’s levelized payment plan evens out bills by averaging your use over the past 12 months. This can be especially helpful during cold winters and hot summers when your electric use spikes.


►PaySite Kiosk: NWEC has a PaySite kiosk at our main office in Woodward. The kiosk is accessible 24 hours a day, seven days a week, and accepts cash, check payments and credit or debit cards and there are no additional fees. Instructions and receipts are available in both English and Spanish.


Value Added Services ►Outage Texting: You can report an outage by using our outage tex- ting service. Signing up is easy! Go to our website at www.nwecok.coop, click on the outage texting icon and provide your account information.


Statement of Nondiscrimination NWEC is an equal opportunity provider and employer.


If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr. usda.gov/complaint_filing_cust.html, or at any USDA office, or call 866.632.9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 In- dependence Avenue, S.W., Washington, D.C. 20250-9410, by fax 202.690.7442 or email at program.intake@usda.gov.


►Co-op Connections: NWEC’s Co-op Connections savings card will earn you discounts and savings at participating local, state and national businesses. The card will also save you from 10 to 50 percent on pre- scription medicines.


►ERC Loans: Talk to NWEC about financing your next air source or ground source heat pump and en- ergy efficiency home improvements such as new windows, insulation, etc.


►Rebates: NWEC offers rebates for installing high efficiency air source heat pumps, ground source heat pumps, and water heaters.


►Energy Audits: NWEC offers free home energy audits for mem- bers. Energy specialists carefully inspect your home, point out areas of energy loss, and work with you to find affordable solutions.


►Youth Programs: NWEC be- lieves in supporting our local youth. NWEC offers programs such as the Rural Electric Youth Tour for high school juniors, YouthPower Energy Camp for eighth graders, Watts Up Kids Camp for 1st-3rd grade students, and the Fanning-Fussell Scholarship.


Have a question? Call us right here at home! For details on these servic- es, please call our Woodward office at 800.375.7423 or 256.7425. To reach the Buffalo, office call 735.2566 or 800.259.2566.


Inside


Co-op month.................2 Missing members.........3 Recipe............................3 Estate form....................4


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