SECRET AGENT THE VERDICT
I was impressed with the general standard of service offered by each of the companies I called about a Christmas markets river cruise. The levels of knowledge and helpfulness were both very high. But I was surprised by the lack of short cruise options. I think a short river cruise is a good alternative for clients who might otherwise opt for a quick city break, so I expected there to be more of a choice. None of the companies I called offered exactly what I was seeking but Uniworld (pictured, top left) came closest so I recommended one of its cruises to my clients.
SCORING SYSTEM
In each issue of Aspire a high-performing member agent is chosen to be our Secret Agent. They review operators and score them on the following criteria.
50% ADVICE AND PRODUCT KNOWLEDGE 40% AGENT SERVICE 10% OVERALL EXPERIENCE
36 — aspire september 2014
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