ASPIRE LUXURY BUSINESS BREAKFAST
THE SPEAKERS
FRED SIRIEIX, general manager of the Michelin-starred Galvin at Windows restaurant and founder of The Art of Service board game and training tool.
JO CAUSON, chief executive of the Institute of Customer Service
LISA HILLYARD, the only Travel Counsellor to have won the agency’s prestigious customer service award three times
1 KERRY GOLDS, Abercrombie & Kent; RICHARD TWYNAM, Azamara Club Cruises; AMANDA DARRINGTON, Kuoni
2 MARIA CALVO, Dusit International; PAUL HILLYARD, Travel Counsellors
3 BRONWEN BATEY, Banyan Tree Hotels & Resorts; ORLA O’DONOVAN, Sadler & Co
4 LUCY HUXLEY, Travel Weekly editor-in-chief, opens the event
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5 MIKE BONNER, Silversea Cruises; MICAELA GIACOBBE- JUAREZ, Connections; EDA AYYILDIZ, Travel Counsellors
6 KATHARINA PECK, Eurostar; LYNN NARRAWAY, Holland America Line & Seabourn; JEANNE LALLY, Travel Bureau
7 SIMON LYNCH, Abercrombie & Kent; CHRISTINA DEENY, Belmond
8 PAUL BEALE, Regent Seven Seas Cruises
9 12 13
9 Speakers and sponsors, NICKI TEMPEST-MITCHELL, Celebrity Cruises; FRED SIRIEIX, Galvin at Windows; AMANDA DARRINGTON, Kuoni; JO CAUSON, Institute of Customer Service; LISA HILLYARD, Travel Counsellors; ANDREA CLAYTON, Holiday Extras
10 PAUL ROE, Cheval Residences; FELICITY THOMPSON and EMMA HOWARD-SMITH, both Four BGB; BRONWEN BATEY, Banyan Tree Hotels & Resorts
11 EMMA SMITH, Advantage Travel; PETER CONWAY, Connections; FIONA MCKENZIE, Celebrity Cruises; CLARE HYATT, Travel Counsellors
12 LISA HILLYARD, Travel Counsellors
13 JO CAUSON, Institute of Customer Service
aspire september 2014 — 21
PICTURES: MATT SPRAKE
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