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GAINING POPULARITY
The parking profession has made great strides forward, argues Patrick Troy. But it certainly hasn’t been all plain sailing
T
he fi rst of April marks six months since the BPA established an independent appeals service for the
private parking sector, POPLA. Those six months have been hard work for all those working in the private parking sector. Sometimes the process has been painful. With more than 1,000 appeals decided, there have been some important lessons learnt about how the private parking sector operates. It has also been a test for our service provider, London Councils, who have had their own troubles during this period, but which I hope now are largely resolved.
At this time, it is
worth standing back and remembering
standards across the profession. When we look back and in years to come, we will see this as the moment when the private parking sector not only came of age, but was legitimised, and that this was a turning point for public acceptance of the way private parking operators manage land.
It is only a matter of a few years ago when there was no self-regulation of the private parking sector, no code of practice to which operators needed to comply, and no independent means of redress for motorists
just how far this sector has come in a comparatively short period of time. It is only a matter of a few years ago when there was no self-regulation of the private parking sector, no code of practice that operators needed to comply with, and no independent (or indeed any) means of redress for motorists receiving parking tickets. When changes happen that quickly, it is inevitable that there is pain and resistance, and we have certainly seen both those things in the last six months. But we have also seen a substantial raising of
www.britishparking.co.uk
The good news among all this anguish is that the government has fully supported the activities of the sector in delivering POPLA, and organisations representing the
motorist and consumer have accepted that the sector is capable of regulating itself and delivering a solution for motorists. I often hear members of our
Approved Operator Scheme expressing concern about bloggers’ attempts to undermine the work that the sector has done in raising standards. What I would say is, listen to the legitimate organisations that represent a far wider constituency of opinion and you will hear a very different story – one that understands the challenges of the sector, and recognises that it is trying to do the best for the motorist.
HAVE YOUR SAY Any views? Write to
editor@britishparking.co.uk
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