Passion for improvement
East Midlands Trains has appointed Neil Micklethwaite as its new customer service and commercial director. Micklethwaite’s remit at East Midlands Trains will cover all aspects of customer service delivery and commercial activity, including overall management of stations, on- train and customer relations. He will also be responsible for leading the station improvement work. An accountant,
Micklethwaite, 39, has worked extensively in the rail industry. He joined British Rail as a graduate trainee 20 years ago and has held senior commercial roles at both First Great Western and Chiltern Railways.
He joins East Midlands
Trains from advertising company CBS Outdoor, where he was UK bus and rail director.
He said: ‘I am very excited to be returning to frontline
Neil Micklethwaite
management at one of the UK’s premier railway companies. I am passionate about driving improvements for passengers and join at a key time in East Midlands Trains development. East Midlands Trains has a great future and I am really looking forward to being a part of it.’
Barlass joins MTR
MTR, part owner of the Lorol concession, has appointed a European engineering director. John Barlass, 56, joined MTR in August and will be based in London, leading the UK and European office’s work in development of rolling stock strategies for bids, and overseeing fleet development.
Jeremy Long, CEO of European business for MTR, said: ‘I am delighted that John
John Barlass
is joining us at MTR – his expertise will be invaluable as we continue to grow in the UK and Europe, and will provide a strong link to our own rolling stock expertise in the Group.’ MTR also runs Stockholm Metro.
Hockley retires
London to Norwich Greater Anglia train driver John Hockley boarded his train for the last time before his retirement on 13 August. He finished 50 years to the day after he joined the railways in 1962, aged 15, to become a steam locomotive cleaner at Stratford depot.
PAGE 56 SEPTEMBER 2012 New directors a true asset
Network Rail has created an asset management services department, and has created five director roles for the new structure, which went live in August. The following appointments were made: John Halsall, technical services director; James Dean, route services director; Ben Edwards, strategic services director; Steve Yianni, technical director; and Edgar Goddard, energy services director. Network Rail identified the need to strengthen the role it plays in leading and developing rail technical strategy in the wider industry, so has added a new role of technical director. Edgar Goddard joins from National Grid. He was head of transmission services there, and has held a number of commercial and operational positions throughout the last decade.
People round-up gueretta to drive development strategy
CBS Outdoor UK has announced that Nicole Guerretta is to join the company as head of franchise bus and national rail, responsible for driving forward the development strategy of the company’s bus and national rail portfolio. The appointment comes following Neil Micklethwaite’s departure for East Midlands Trains. Previously, Guerretta held the position of business and commercial manager at EYE, where she was responsible for all franchise relationships including Gatwick, Stansted and Manchester airports.
Houghton strengthens board
Electro-mechanical engineering specialist Houghton International has made two appointments to its board. Craig Hutton has been promoted to the position of operations director and Cedric McMillan joins the company as sales and marketing director. Michael Mitten, chief executive officer, said: ‘These two key appointments will strengthen the management team and ensure we continue to expand the business through developing new products and services to meet increasing demand from customers in the UK and internationally.’
Craig Hutton
Cedric McMillan
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