3. Microsoft PowerPoint and Microsoft Word are required for Articulate.)
Students enrolled in SCIE 114 Earth Science must have the following in addition to the General Technology requirements: • Broadband access
Technology Resources Franklin University students have access to extensive technology resources including: • Student Web portal
• Computer laboratories • Quick-use student kiosks • Campus-wide Internet access • Computerized library access • Computerized classrooms • Wireless connectivity
The student Web portal, myFranklin, provides University announcements, access to courses, course history, student mail, financial aid information, and the ability to manage personal student account information. Upon authentication, the course Web page includes specialized technology resources to enhance the learning experience, and includes: FranklinLive! for collaboration, drop box, chat rooms, whiteboard, and bulletin board.
Computer laboratories are located at our Main Campus, Delaware, Dublin, Westerville, and Indianapolis locations.
Student kiosks and quick print stations have been designed for convenient access and are located in the lobby of Frasch Hall, the second-floor lobby of Phillips Hall, and in the lobby of the Paul J. Otte Center for Student Services. The computers in these kiosks provide access to the Internet and Microsoft Office applications.
The library provides technology resources for individual student use, or collaborative use in Student Meeting Rooms (SMRs), which may be reserved.
Wireless Internet connectivity is provided in many areas (authentication required) including Phillips Hall (Nationwide Library, computer labs, and kiosk), Frasch Hall, the Student Services Center, Fisher Hall, Alumni Hall, and the campus green (Main Campus). Wireless connectivity is also available in select locations at the Delaware, Dublin, Westerville, and Indianapolis locations.
Support Resources
While pursuing an education at Franklin University, students will be using some of the latest technology available. To help students maximize the benefits of this technology, we offer the support of the Help Desk. Available by telephone, email, chat and remote control, the Help Desk is here to assist with the following: • Logging into a class • Logging into email • Retrieving username and password (verification required) • How to use myFranklin online resources • Logging into Computer Science servers • Assisting with basic software applications used at the University
• Assisting with basic computer literacy
The Help Desk requires a few identifying pieces of information when a student calls, sends an email, requests a chat session, or seeks assistance via remote control. The student’s first and last names are
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required. The student will also need to be as specific as possible when describing problems. For example: • If experiencing problems accessing a course, the student must provide the course name as well as the section number
• If experiencing errors within an application, Web browser, or the operating system, the student must provide the exact error message, the task being performed when the error occurred, the frequency the problem has occurred, and whether the computer has been rebooted
This information will provide the technician an effective starting point within the troubleshooting process. Tutorials, Frequently Asked Questions, the Student Account Policy, and other resources can be found by visiting
www.franklin.edu/helpdesk. Reminder: Students who do not meet the minimum application, OS, browser or hardware specifications other than listed as “required”, risk not receiving assistance from the Help Desk. To receive technical assistance:
• Call - Local 614.947.6222, or Toll Free 1.866.435.7006 • Email -
helpdesk@franklin.edu • Chat - Login to myFranklin for “HELP DESK LIVE CHAT”
Hours of operation (EST): Monday - Thursday : 8:00 a.m. – 8:00 p.m. Friday: 8:00 a.m. – 5:00 p.m. Saturday: 9:00 a.m. – 1:00 p.m. Sunday: 1:00 p.m. – 5:00 p.m.
COLLEGE CREDIT ALTERNATIVES
Franklin University recognizes that significant college-level learning can take place outside the classroom. Independent studies and internships are learning experiences structured under supervision of the faculty. Students are made aware of these opportunities by faculty in their academic major. However, interested students also may consult with their Academic Advisor.
Proficiency exams and portfolios are ways to demonstrate college level learning gained from experiences such as on-the-job training, reading or other activities. Proficiency examinations cover a greater breadth of topics in an area than portfolios, whereas portfolios cover topics in greater depth.
Portfolio credit should be considered when students think that they have college level learning in an area for which there is no proficiency examination available. Preparation of a portfolio requires writing skills equivalent to COMM 120 (College Writing). Neither proficiency examination credit nor portfolio credit can be used to fulfill the residency requirement for graduation. Franklin University offers multiple types of proficiency examinations including: • The College Level Examination Program (CLEP) • Franklin University Proficiency Examination (FUPE)
Excelsior College, formerly Regents College and DSST also offer exams approved by Franklin University.
COLLEGE LEVEL EXAMINATION PROGRAM (CLEP)
CLEP examinations measure achievement in one course at a time; therefore, students can study for them while taking other courses or between academic trimesters. They are computerized, 90-minute,
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