MONTHLY ROUND-UP BPA ACTIVITIES
working with a range of partners to achieve this. The Safer Parking Scheme, or Park Mark® as it is known to the public, is not only proven to reduce crime in car parks, it also reduces the fear of crime. In support of our call for better regulation, we continue to seek a simplification of traffic regulation order procedures and processes, standardised documents for civil parking enforcement and a regular review of penalty charges.
Placing the customer at the heart of our thinking, we want to see better and more effective control of parking on the footway to minimise obstruction for vulnerable pedestrians and people with disabilities. We also want to ensure that parking concessions for people with mobility difficulties are properly managed, to ensure those not entitled to them are stopped from taking advantage.
Alternative dispute resolution Also, and some would say paradoxically, we want to ensure bailiffs and debt recovery agents working in the parking sector are properly regulated and that customers have access to an appropriate alternative dispute resolution service. Our bailiff members have been calling for this for some time and it’s now a commitment to continue our lobbying of government.
This includes the work of the bailiff when collecting unpaid parking tickets. Bailiffs undertake an important role in ensuring penalty charges incurred by motorists who fail to comply with traffic and parking rules are properly enforced and collected. But bailiffs must act responsibly and motorists must have the right to effective dispute resolution. Talking of effective dispute resolution, we want to ensure all motorists who park on public or private land, and where enforcement action is taken against them, have access to independent redress at no cost to them. We want to end rogue ticketing and believe government should also close opportunities for rogue ticketing that might arise when clamping without lawful authority is banned in England and Wales.
The BPA will establish an Independent Appeals Service for all motorists who park on private land that is managed by members of an Accredited Trade Association. It is still possible for so-called rogue ticketers to operate throughout the UK, causing distress to motorists and small businesses alike. To combat rogue ticketing, we believe those who
www.britishparking.co.uk
I hope you will agree this is a comprehensive Master Plan
undertake parking enforcement on private land should be required to be a member of an accredited trade association and therefore subscribe to this Independent Appeals Service. Speaking of rogues, there are some rogue motorists out there, too. We want to see better enforcement of non-compliance with vehicle and driver registration laws, improvements in the accuracy of vehicle and keeper registers at DVLA and access to EU keeper databases via DVLA. It is unfair on law-abiding motorists that some people can avoid enforcement action by not complying with traffic and parking laws, and by being ‘invisible’ or ‘untraceable’ because they fail to register themselves and/or their vehicles properly and in accordance with the law. We will work with the DVLA to ensure motorists’ data is properly safeguarded; and where data is released for parking enforcement purposes, it is used appropriately. I hope you will agree that this is a comprehensive Master Plan… for local government, structures and asset management, equipment manufacturers and suppliers, Park Mark® award holders, Approved Operators, bailiffs and people with disabilities.
Customer Service Manager
Barbour Logic has a unique, successful and fast-growing service – Response Master. Winner of three innovation awards, Response Master helps councils’ correspondence teams improve their efficiency and the quality of letters to drivers about PCNs.
We are looking for a Customer Service Manager to train new customers and help our existing customers get the maximum value from Response Master.
You will need to enjoy working with people and building relationships and will need:
• in-depth knowledge of decriminalised parking and parking correspondence • excellent communication skills • to plan and organise your work using your own initiative; when not visiting customers you will work from home • a clean driving licence
A car will be provided and a competitive salary based on your skills and experience.
If this appeals, please email your CV in confidence to
jason.barbour@
barbourlogic.co.uk.
JULY 2012 17
Alex Staroseltsev/
www.shutterstock.com
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