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MAY/JUNE 2012 INSIDE THIS ISSUE For buyers and arrangers of business travel and meetings FEATURES
32 Serviced apartments New booking technology is in the pipeline, says Catherine Chetwynd
66 Mobile technology How to incorporate smartphone apps in your travel programme, by Linda Fox
70 Business travel consultants Andy Hoskins takes a look at what a consultant can do for you
74 Budget hotels Dinah Hatch reviews this burgeoning accommodation sector
82 Business class The premium cabin continues to evolve, writes Colin Ellson
THE KNOWLEDGE
7 Corporate case study 10 Buyer perspective 12 Step-by-step guide 14 Supplier perspective
REGULARS
22 The Debate Should HBAs be paid more than TMCs?
82 22 70
“People cut their own deals and if
74
they negotiate with people who know what they are doing the reward should generally be commensurate with the effort or intellectual capital involved”
96 12
So says Tom Stone, director of Sirius Travel Management, in our Debate this issue, 'Should HBAs be paid more than TMCs?'
24 The Conversation With the University Nottingham's Jeannette Harrison
30 Question Time How to deal with ex-VAT hotel rates
103 Reality Check Product reviews by those in the know
THE REVIEW
47 Sixteen pages of top news stories, trends and developments, plus updates from the ITM, ACTE and the HBAA
DEPARTURES
93 On Business in... Tokyo 94 Meeting in... Coventry 96 Flying to... the BRIC countries
EVENTS
17 The Business Travel Conference 2012 29 The People Awards 64 Business Travel Market
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