THE CONVERSATION
with Jeannette Harrison of the University of Nottingham
Procurement expert Jeannette Harrison managed something that few others have in business travel, a roll-out of an entirely new travel management system online, all at once. Gillian Upton profiles the woman with the plan
PROFILE
Jeannette Harrison has worked in the higher education sector specialising in business travel procurement for several years. During this time she has been influential in shaping The University of Nottingham’s business travel, expenses, card programme and e-systems procurement strategies – including purchase cards, electronic card reconciliation and authorisation system, lodge card programme and eCatalogue for commodity purchasing online. Jeannette has recently completed the
deployment of a travel and expense service to around 7,000 employees across the University. The deployment rationalised suppliers and introduced a tool for booking travel, importing travel expenditure into expenses, as well as claiming and authorising expenses online. In addition, she also rolled out a corporate card programme to all employees travelling on University business. Her previous experience within the
industry has included roles as a travel manager at WHSmith and business travel consultant at Meadows Travel. Jeannette is currently an editorial advisory board member for Public Sector Travel and has previously sat on the board of directors at ITM. Jeannette’s current role is category manager professional services at The University of Nottingham.
2009 and was given the go-ahead to instigate the changes which would turn on its head the well- worn travel booking and expenses practices of some 7,000 staff. Unfazed by the scope and scale of the project, which would leave no corner of travel and
J 24 THE BUSINESS TRAVEL MAGAZINE
eannette Harrison is something of a pioneer in the public sector. An experienced procurement manager, she went to her board with a sweeping proposal back in
expenses untouched, she began unfurling what was a sizeable e-initiative across campus at The University of Nottingham and how it booked and expensed some £10million of travel and meetings each year. In one fell swoop, the University would
consolidate to one travel management company, implement an online booking tool, introduce a corporate card and lodge card programme, and introduce an online expense management tool.
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