December, 2011
www.us-
tech.com Count On Tools: Focusing on the Customer Continued from previous page
to the “keep it simple” philosophy. His attitude for approaching new and existing concepts and ideas is to keep an open mind. Because of this attitude/culture, the entire Count On Tools team is able to apply ideas and proven concepts across the board when it comes to picking and placing anything with vacuum. In his opinion, all industries are
connected and parallel to one anoth- er; each needs the other to sustain itself, so useful ideas can come from other industries and experiences. Count On Tools frequently intermin- gles and uses materials and basic vacuum geometries that are used in high-volume placement platforms for customers with low-volume, high- mix applications. The use of many different mate-
rials, coatings, tooling, fixtures and machining components in other industries has taught the company that to apply these same principles to all of the products that it designs and manufactures for customers in the SMT market sector. For Mr. Couch, customer serv-
ice is number one regardless of any- thing else. He believes in treating people and customers the way that he wants to be treated. No customer or problem is too small or big to
“We don’t just sell nozzles, we offer solutions that allow our customers to
place any odd-form compo- nent without having to
invest in new specialized equipment or to resort to hand assembly.”
receive the attention he/she/it deserves. This type of service is very important in this industry. It could mean the difference between encoun- tering enormous downtime cost or long-term savings. In some cases, the company can design, build and ship a custom vacuum nozzle to place an exotic or odd-shaped component in as little as one day. The use of these and many services offered can reduce customer labor costs and, more importantly, improve end product reliability and market success and profit.
Count On Tools’ business has
continued to grow over the past decade, allowing the company to develop new products and expand its services. Each new accomplishment means that the next customer will benefit from the never-ending source of information and new ideas. What works for one will work for another, regardless of OEM or platform type.
New Equipment Added In 2005, the company moved
into its present facility, three times the size of its previous site. New equipment was purchased to enable the company to keep up with the demand for nozzles. During this time, Count On
Tools expanded its operations to accommodate requests for contract manufacturing services of precision components in a variety of indus- tries, such as optical, packaging and defense and armament. Today, the company continues to offer the original rework services as
1
well as its custom tool- ing and nozzle design services and new nozzle offerings. Each year, it produces thousands of custom nozzle designs for an array of compo- nents, from LEDs to con- nectors and switches. When asked what
Custom and replacement nozzles come in a wide variety of shapes and sizes.
was most important about custom tooling products, Mr. Couch said, “We don’t just sell nozzles, we offer solu- tions that allow our customers to place any odd-form component
without having to invest in new spe- cialized equipment or to resort to hand assembly. Our goal is to opti- mize efficiency and save our cus- tomers money by maximizing the capabilities of the SMT equipment that they already use for production.” Count On Tools has thus made
itself into a worldwide source of replacement nozzles and associated consumables for the electronics man- ufacturing industry. Contact: Count On Tools, Inc.
2481 Hilton Drive, Suite 3, Gainesville, GA 30501 % 770-538-0411 fax: 770-538-0417 E-mail:
zshook@cotinc.com Web:
www.cotinc.com r
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